Norton AntiVirus delete problem

Hi, I have been trying to delete Norton for about three hours and can't do it.  Windows 10 won't do it nor Revo Uninstaller.  The computer locks up when the Norton window shows up and says to wait for it to uninstall.  After about ten minutes I finally hit the button which turns the computer off and then I turn it back on.

Any ideas on how I can get rid of it?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dr. KlahnPrincipal Software EngineerCommented:
I sympathize with your situation.  I have not yet seen a system that operates correctly with Norton / Symantec installed.

Unfortunately, in my experience Norton is impossible to remove from a system once it has been installed.  It can't even be removed using the official Norton "I'm sorry, customer, there is no such tool" Norton Removal Tool.  Something is always left behind -- a lot of "something" -- and it interferes with both proper operation of the system and installing any other antivirus.

The only real option, imo, is to roll back the system using:

a) A Restore Point created before Norton was installed
b) A full image backup created before Norton was installed

If neither of those options are available, then back up your data files and reinstall Windows.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
you can still try  this :
-   >>  After about ten minutes I finally hit the button which turns the computer off and then I turn it back on  <<    wait at least 1/2 hour
-    reinstall Norton first -  then remove it
-     use regseeker to remove all registry items containing Norton, or any Norton associated names ( it gives the option to delete ALL these in one go

then delete all files from Norton folders

do you want to reinstall Norton, or another AV ?
camtzAuthor Commented:
Unfortunately I don't have the disk, it was installed by a computer repair outfit.  I guess I'll have to live with it because I would have to reinstall a bunch of programs if I did a system restore going back that far. Thanks
what disk are you talking about?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.