Apps disappeared from Android 6.0.1 device and reappeared after reboot
Hi All
We have some Honeywell Ct50 devices running on Android 6.0.1.
It has a suppliers app installed and we remotely manage the devices using Air Watch.
Yesterday both of these apps disappeared from the device, however, after restarting the device they are there again and started automatically as we like them to.
This is a one of event but I'd still like to have some kind of understanding of why it happened, the user of this device has no idea but did they put the device into a different mode and my concern is without Air Watch running we lose the ability to remotely manage the device.
I suspect we have not got the security locked down enough and this technically allows users to inadvertently change settings or potentially wipe the device.
We have some Honeywell Ct50 devices running on Android 6.0.1.
It has a suppliers app installed and we remotely manage the devices using Air Watch.
Yesterday both of these apps disappeared from the device, however, after restarting the device they are there again and started automatically as we like them to.
This is a one of event but I'd still like to have some kind of understanding of why it happened, the user of this device has no idea but did they put the device into a different mode and my concern is without Air Watch running we lose the ability to remotely manage the device.
I suspect we have not got the security locked down enough and this technically allows users to inadvertently change settings or potentially wipe the device.
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https://my.air-watch.com/help/9.2/en/Content/Platform_Guides/Android_Work/R/Single_App_Mode_Best_Practices.htm
Read the above if you have not read it before.
Read the above if you have not read it before.
ASKER
Hi Jackie,
Thanks for responding to this question, I was not specific enough to advise the app in question allows users to order expensive equipment, however, your ideas gave me a good idea of where to start and led me possibly using an app called applock but I was also be able to incorporate some of the kiosk like features to enhance the user experience which restricting access at the same time.
Thanks for responding to this question, I was not specific enough to advise the app in question allows users to order expensive equipment, however, your ideas gave me a good idea of where to start and led me possibly using an app called applock but I was also be able to incorporate some of the kiosk like features to enhance the user experience which restricting access at the same time.
ASKER