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I've just setup a remote desktop user on our terminal server and outlook picked up the account and made the profile happily. Weird
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Is the Exchange server on site? Just to clarify you are tracing to the internal address of the server, not the external?<br />
<br />
If the exchange is an external address, check the firewall and make sure the traffic to the exchange server is not being blocked for some reason.
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Is autodiscover working internally for this pc?
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So if you trace to the exchange server by name, does it use an internal or external path?<br />
<br />
Perhaps this tool might help identify the problem as well: <a href="https://testconnectivity.microsoft.com/" rel="ugc nofollow">https://testconnectivity.microsoft.com/</a>
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Tracert provides internal ip, only one step.<br />
Autodiscover is working on another machine.
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Agree with yo_bee, it's a dns issue, make sure you have the autodiscover record and the mail record in your internal dns and it could match the external address.
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Hi all<br />
<br />
my issue is that the laptop has gone offsite for a few weeks and I won't be able to test it in house until it returns.<br />
<br />
The DNs info would come from the dhcp/dns server like the other 60 odd machines would get. this one was new and should have got the same info. I do except that this isn't always the case.<br />
<br />
when I can get my hands on the machine, I'll report back.
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Hi All,<br />
<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; This issue has now been resolved. It turned out that the AV (avast cloud care) was blocking it. However it was not a simple case of disabling it, I had to uninstall it create the outlook account and reinstall the AV. All is now working.<br />
<br />
Thanks
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I appreciate the points, but was my solution really helpful?
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it allowed me to point me into a direction, that lead onto the final fix.
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<div class="content wysiwyg-content">
Hi, I have a new laptop (win 10, office 2016), I'm trying to connect outlook to the exchange 2013 mailbox for the user. outlook will not create a profile and cannot seem to find it's target. yet, if I connect the laptop to my hot spot on my mobile, it happily goes through autodiscover to create the profile.<br />
When logged into this profile and I connect back on to the LAN, it disconnects.<br />
<br />
I've done a tracert and it picks up the exchange server happily.<br />
<br />
what can i do to resolve this ?
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Hi, I have a new laptop (win 10, office 2016), I'm trying to connect outlook to the exchange 2013 mailbox for the user. outlook will not create a profile and cannot seem to find it's target. yet, if I connect the laptop to my hot spot on my mobile, it happily goes through autodiscover to create the profile.
When logged into this profile and I connect back on to the LAN, it disconnects.

I've done a tracert and it picks up the exchange server happily.

what can i do to resolve this ?

outlook 2016 not connecting to exchange 2013 when in the office

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.