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outlook 2016 not connecting to exchange 2013 when in the office

Hi, I have a new laptop (win 10, office 2016), I'm trying to connect outlook to the exchange 2013 mailbox for the user. outlook will not create a profile and cannot seem to find it's target. yet, if I connect the laptop to my hot spot on my mobile, it happily goes through autodiscover to create the profile.
When logged into this profile and I connect back on to the LAN, it disconnects.

I've done a tracert and it picks up the exchange server happily.

what can i do to resolve this ?

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8/22/2022 - Mon