VOIP Packet Captures and Wireshark not working

I am attempting to troubleshoot our VOIP calls with packet captures and wireshark. Unfortunately, when I choose Telephony->VOIP CALLS, there is nothing displayed. I definitely testing captures during 2 test phones calls and insured protocols are enabled but still nothing. Any help would be greatly appreciated!
Jason ShawAsked:
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JohnBusiness Consultant (Owner)Commented:
Try following the video below for tracking VOIP with Wire Shark. The people who responded said it worked (I use Comm View)

https://supportforums.cisco.com/t5/collaboration-voice-and-video/how-to-use-wireshark-for-voip-troubleshooting/ba-p/3098804
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Jason ShawAuthor Commented:
Well, that was not too helpful. I can capture traffic all day but when choosing VOIP calls from wireshark, shows me nothing. I have insured correct protocols have been enabled. Lost here...
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JohnBusiness Consultant (Owner)Commented:
I use Comm View (tamosoft) for this so maybe consider Comm View.
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Jason ShawAuthor Commented:
Thanks John. Do you know of a formula to setup an alarm for high jitter on a call?
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JohnBusiness Consultant (Owner)Commented:
No, I have not seen a setting like that.
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