Outlook 2016 images in messages are not downloading.... even when we uncheck the option to block them

I have several customers having this issue.... well they are all likely seeing the problem.
New outlook messages since about 2 weeks ago no longer download images.

I can go in and unblock this function and it still doesn't help.
I go into Trust Center and I turned off the check box for Don't download pictures automatically in HTML email messages or RSS items. But the images in the emails don't download still.

Not sure if there is another location for the settings to  allow images.
Clients are starting to email me about it. Their gmail accounts or other that use outlook are starting to have their images blocked too. I see many emails asking me to click a link to see the email in HTML format.
It all shows up there in that format.


Any ideas?
Patrick DomanCTO / PresidentAsked:
Who is Participating?
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
New version with fix is The new version will be v9.0.18.44
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
What latest windows updates have gone on to the systems ?
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
Have you updated to Windows 10 update 1709 by any chance and do you use webroot ?
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

 
Patrick DomanCTO / PresidentAuthor Commented:
I went into Internet Explorer and went to tools and options then advanced tab

I reset settings
That worked on client machine for his outlook
Think mine may be related to spam filter / proofpoint

URLs are changed to protect my system on images and downloadable items
1
 
Patrick DomanCTO / PresidentAuthor Commented:
Yes I have. and I do
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
You can disable the option "Check files for threats when written or modified" within Advanced Settings to resolve this for the time being until the permanent fix is released.
0
 
Patrick DomanCTO / PresidentAuthor Commented:
in Webroot?
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
yes
0
 
Patrick DomanCTO / PresidentAuthor Commented:
The fix was to update to the latest version of Webroot Antivirus
As soon as I did this the users issues were resolved
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.