Check Scanner Will not Install

aclaus225
aclaus225 used Ask the Experts™
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I have a check scanner that I am trying to install on a Windows 10 64-bit company.  The program that I need to install is PassportWebClient and as part of that program the drivers for the scanner are installed.  The program will install, but it gets to the end, where it should install and I get an error "The installation has aborted" and it does not install the drivers.  I have a Windows 10 32-bit machine that allows installation without a problem.  So, my question is, is there anyway to somehow figure out a way to install the program as if it was on a 32-bit machine?
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Developer
Fellow 2017
Most Valuable Expert 2018
Commented:
> So, my question is, is there anyway to somehow figure out a way to install the program as if it was on a 32-bit machine?

No. You must get a 64-bit driver from the manufacturer to install it on 64-bit Windows. PassportWebClient is from NCR:
https://www.ncr.com/financial-services/payment-imaging/retail-bank-solutions/remote-deposit-capture

You should contact them to ask for a 64-bit driver:
https://www.ncr.com/contact-us

Regards, Joe

Author

Commented:
Thanks Joe.  I figured I would give it a shot, but clearly that does not work.
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
You're welcome. Let's hope that NCR has a 64-bit driver for it.

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