Keyboard spamming '6' key

about 6 months ago, I ordered new mechanical keyboards for my wife and I.  After a day or two, her keyboard would randomly, intermittently spam the 6 key.  I tried replacing the '6' key switch to no avail.  I never had a problem with my keyboard so I gave it to my wife, same make, and model as hers.  Didn't fix the problem.  A couple of months ago I completely rebuilt her computer, everything is new, case, motherboard, cpu, gpu, hard drive, everything.  She tried the mechanical keyboard again, and again the computer would intermittently begin spamming the '6' key.  She's now on a 3rd keyboard with the same issue.

3 keyboards, 2 computers, completely fresh install of windows at time the computer was rebuilt.  I'm running out of ideas.  I suppose the mechanical keyboard could have corrupted the windows keyboard driver when she plugged it in?  Any ideas what could be causing this?

*Edit: Restarting the PC fixes the problem temporarily.  Sometimes this only happens once per day, some days it takes 5 + restarts throughout the day.
donrtoweryAsked:
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dbruntonCommented:
What happens if you use the keyboards that have the problem on your machine?  Does the problem then still occur on your machine?
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donrtoweryAuthor Commented:
no, the problem is localized to her machine.  The keyboards work fine on my other 2 computers.
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Tahir QureshiSystem AnalystCommented:
you can try the following temporary solutions

turn off the number pad
you can use keyboard remapping program to disable the numpad 6 key
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dbruntonCommented:
If the keyboards work OK on your machine and not hers then she's doing something on her system(s) that is causing the "6" number to spam.

By spamming I'm presuming the number 6 repeats itself in certain applications.  Which applications are these?

Could she possibly have the Accessibility Tools turned on?  (I'm presuming she's running Windows).
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JohnBusiness Consultant (Owner)Commented:
everything is new, case, motherboard, cpu, gpu, hard drive, everything.  

If this is true then for certain, it is not the computer causing the issue.

So I agree with dbrunton above that it is the use of the machine causing the issue. I, too, would look at the accessibility features and maybe the num lock and fn lock functions.
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donrtoweryAuthor Commented:
The key is spammed in all applications, anywhere that you can enter text, the 6 key will spam.

She is running windows 10.

Im not sure about the Accessibility Tools, where would I find those? what do i look for?
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RaminTechnical AdvisorCommented:
Did you install the keyboard driver ? if not install the drivers on affected PC.

Check if the keyboard is connected directly to the computer and not via any USB Hub.

It can also be a Virus or Malware.

Test her PC with another Mouse and check if that can fix the issue.
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dbruntonCommented:
>>  The key is spammed in all applications, anywhere that you can enter text, the 6 key will spam.

How many times?  Is the using the "6" key on the main part of the keyboard or the number pad.  I'm presuming that the spamming occurs when she presses the "6" key.

Is she using a standard US keyboard and not a GB (United Kingdom) keyboard, that is, a keyboard with ALT-Gr key?

Should not be any keyboard driver problem, Ramin, as that gets installed automatically when the Operating System is installed and there have been at least two installs.

>>  I'm not sure about the Accessibility Tools, where would I find those? what do i look for?

Control Panel  -->  Ease of Access Center -->  Make the keyboard easier to use.  Have a look there.  Possibly, just possibly, she might have adjusted the Filter Keys.
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JohnBusiness Consultant (Owner)Commented:
I'm not sure about the Accessibility Tools, where would I find those? what do i look for?

Control Panel, Ease of Access
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donrtoweryAuthor Commented:
I've placed a link to a keyboard tester on her bookmark bar.  next time it spams '6', gonna have her go there, hopefully it will tell me if its repeating num pad 6, or the other one.  I'll check on the accessibility tools in a bit.
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nobusCommented:
if she has a touchscreen, you could also test with onscreen keyboard
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donrtoweryAuthor Commented:
  • No touchscreen
  • The '6' key spams even when not pressed
  • It is a US Keyboard
  • The keyboard tester doesn't show any keys being pressed while the spamming happens, must be software related?
  • I checked the accessibility tools, theres nothing turned on in the keyboard section
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JohnBusiness Consultant (Owner)Commented:
The keyboard tester doesn't show any keys being pressed while the spamming happens, must be software related?

You said you built a whole new computer - motherboard, disk and all and installed a fresh copy of Windows 10.

1. There is no base Windows 10 software that does this.
2. What is a "mechanical" keyboard?  How is it different from a normal USB keyboard?  And what software did you install with it?

On the new Windows 10 build, did you update BIOS, and Chipset drivers?
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donrtoweryAuthor Commented:
Mechanical Keyboard - A physical keyboard that uses an individual spring and switch for each key.

The keyboard does not have its own software.

The BIOS and Chipset were both updated to most current versions after the fresh install.
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JohnBusiness Consultant (Owner)Commented:
That is just a standard keyboard. Only very old IBM keyboards with removable keys had large overcenter springs. Those were all PS/2 and earlier connecters.

Since the computer is new and the issue is related to only your wife, check how she uses the keyboard.

There is something strange and we have not yet uncovered it.
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JohnBusiness Consultant (Owner)Commented:
Late here and I will be back in the morning.

Let me feed this back to you.

You take a brand new computer (you said above), put a fresh install of Windows 10 (US) on it, add a brand new ordinary USB Keyboard (US) and the 6 key fails only when your wife uses it (not you).
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nobusCommented:
what model keyboard is this anyway?
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dbruntonCommented:
>>  The keyboard tester doesn't show any keys being pressed while the spamming happens, must be software related?

What applications has she installed or browser extensions/addons?
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JohnBusiness Consultant (Owner)Commented:
Also, when you replaced the motherboard, did that replace your USB ports?  or is there an issue with the USB ports (hardware issue)?
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donrtoweryAuthor Commented:
@John - I had this happen to me once while I was on my wifes computer troubleshooting the issue.  I don't believe this to be user issue.
"Also, when you replaced the motherboard, did that replace your USB ports?  or is there an issue with the USB ports (hardware issue)?"
Yes, she basically got a whole new PC.  The motherboard and new case replaced all the USB ports.  

@nobus - This has happened across 2 different brands of keyboards. The first was a Hcman Teamwolf - https://www.amazon.com/gp/product/B01HNVC7CM/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1
and the second is Arion Genius Zeus - https://www.amazon.com/Genius-Ergonomic-Multimedia-Colorful-Backlight/dp/B00V8EYDGY/ref=sr_1_3?ie=UTF8&qid=1512916524&sr=8-3&keywords=zeus+genius

@dbrunton - nothing special, Malwarebytes, Hitman Pro, and then some games, The Sims 4, Guild Wars 2, etc.  I scanned the PC last night with malwarebytes and hitman pro and the only thing that came up was some tracking cookies.

The only explanation I can think of that could present this issue across two completely different PC's is that the first keyboard somehow corrupted a driver in the OS.  Because that keyboard was plugged into both PC's at some point.  And now that the keyboard is gone, the corruption has already occured and is affecting the OS in the same way despite the keyboard thats plugged in.  I was really hoping someone here might have other ideas.
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JohnBusiness Consultant (Owner)Commented:
You could have gotten a bad keyboard or even two. That happens and is not rare
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donrtoweryAuthor Commented:
but 3 keyboards?  She and I both had the same keyboard (the Hcman Teamwolf).  When hers began spamming, I assumed it was a bad keyboard and I gave her mine, same make and model.  When that one began spamming as well, she went back to her old keyboard, the Arion Genius Zeus, which had no issues before, and it began spamming as well.  She had been using the Arion Genius Zeus for about a year with no problems before the Hcman Teamwolf keyboards.

Timeline goes like this
Arion Genius Keyboard - no issues
Hcman Teamwolf - spamming began
Hcman Teamwolf #2 - spamming continued
New PC with Hcman Teamwolf #2 - spamming continued
New PC with Arion Genius keyboard - spamming continued (this is where we are now)
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RaminTechnical AdvisorCommented:
Try another USB keyboard.
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JohnBusiness Consultant (Owner)Commented:
I / we (clients) use Logitech almost exclusively. Get a Logitech keyboard/ mouse / USB big , keep it together and it works on any computer any user
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nobusCommented:
is that the 6 key on the numeral keyboard, or on the top line ? assuming qwerty of course
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dbruntonCommented:
The problems started after the install of the Hcman Teamwolf keyboard.  Did that require any drivers to be installed?

Also consider creating a new profile for your wife on her computer and see if the problem still occurs with the new profile.
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donrtoweryAuthor Commented:
new profile, i'll try that.

I don't think the keyboard installed any drivers unless it was done automatically, no confirmation boxes popped up asking for permission.
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nobusCommented:
what 6 key is it?  numeric?
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donrtoweryAuthor Commented:
I plugged in a generic Lenovo keyboard.  It worked fine for 1 day and then started spamming the '6' key again.  Thats 4 keyboards now.  I think we can safely rule out the keyboard as being the cause.

@nobus - I dont know which '6' key is being spammed.  It doesnt show up on a keyboard tester when its happening.

I just created a new user profile on the PC, having her try that now, I'll report back if it starts spamming on the new profile.
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JohnBusiness Consultant (Owner)Commented:
Please let us know. It was just a brand new computer and so a new Windows Profile seemed a bit strange to request. It is Windows 10 so Windows Defender would protect if no other Antivirus was installed.
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RaminTechnical AdvisorCommented:
Unplug / disconnect your mouse and any other input devices you might have except the keyboard and test it .
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JohnBusiness Consultant (Owner)Commented:
It was a whole new computer so I think that was done.
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RaminTechnical AdvisorCommented:
Also try to boot your PC without keyboard (only with mouse) and check if the problem still is there.
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JohnBusiness Consultant (Owner)Commented:
Build 16299.125 new today has touch keyboard fixes. You do not have a touch keyboard. Still, the update may possibly help you.
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nobusCommented:
>>  @nobus - I dont know which '6' key is being spammed.  <<  how is that possible? you know if you use a numeric keypad or the numeric keys ont the keyboard,  - or in the top line
plse explain, and also what you call spamming - i don't know the term
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donrtoweryAuthor Commented:
@nobus its not like the key on the keyboard is sticking.  the number '6' is being spammed even if no numbers have been physically pressed.  
spamming - the same item being entered repeatedly, non-stop... ie 666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666
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donrtoweryAuthor Commented:
@john thanks, i'll run windows updates after the wife wakes up
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donrtoweryAuthor Commented:
@Ramin - not sure about booting without the mouse and keyboard, but that does bring up and interesting point.  She is using a programmable mouse with 12 buttons on the side, all number buttons.  next time the spamming occurs, i'll have her unplug the mouse and see if it stops.  This whole time i've been focused on the keyboard, hadn't occurred to me that it could also be the mouse doing it. I think i'll actually have her try a different mouse later as well
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RaminTechnical AdvisorCommented:
No problem,  Mouse was  my first suggestion.
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nobusCommented:
donrtowery thanks for clearing that up - i learned something again

is this the keyboard you use?  can you indicate the 6 key?  http://www.zolid.com/uk-intl-kb/index.htm
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donrtoweryAuthor Commented:
Ok, it appears to be the mouse that was causing the issue.  booted the pc with no keyboard and the spamming continued, plugged in a different mouse and it stopped.
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donrtoweryAuthor Commented:
well done Ramin, thank you, and thank you to all who assisted
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RaminTechnical AdvisorCommented:
You're welcome and I'm glad I could help.
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