Connection refused while connecting to citrix gateway


When we are trying to connect to citrix we are getting

This site can’t be reached refused to connect.

Checking the connection
Checking the proxy and the firewall

It was working and since this weekend it is not working at all. How do I trace back where the problem is and where do i start?

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Sekar ChinnakannuStaff EngineerCommented:
Did you installed latest roll up pack? If not try to install the same as same has been addressed.
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Lets keep it cool in here with installing updates :X could be anything.
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Can you connect by ip address?
What happens when you ping that hostname?
Is this for internal or and external use?

Try and connect from a free internet connection like a 4G hotspot or card. This is a good test if your trying to test external connectivity.

You should also have monitoring on this stuff for this very reason.
Tony JohncockLead Technical ArchitectCommented:
Was it working?

What, exactly, are you trying to connect to? Is this a CAG, a NetScaler?

Are all the certificates and chains in place and up to date?

As already asked, can you connect to it internally or is it purely external?

What is it, what have you done, what - if anything - has changed etc?
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
i guess my questions fixed it :X
arpitbhargavaAuthor Commented:
For some reason the license was missing from the primary server which deleted all the settings. And secondary was set to replicate every 24 hours or so. secondary synced the settings with no license and server information from the primary server.

We had to basically reconfigure all over again. Now everything is working fine.


Applied the Enterprise lic
Applied SSL certificate
Added all other relevant information.

Resolved by myself.


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