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Ask him to send you the direct link and use it to open the file.
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Ask him to send you the direct link and use it to open the file.

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We solved the problem ourselves.
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My supervisor shared a file with me through a Group on Office 365 SharePoint. &nbsp;I actually saw his computer screen with the file in the Group I have permission to access. &nbsp;I even see myself as listed in the &quot;shared with&quot; list on his computer screen.<br />
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When I return to my desk and sign-in to O365 on my computer, the file is missing in the list of the Group. &nbsp;All other files in the Group are there, and I can open and edit them. &nbsp;What could possibly be wrong?<br />
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I've cleared all the cached data (cookies, files, history, etc.) in my browsers and restarted my computer. &nbsp;No luck.<br />
<br />
The only difference seems to be that my supervisor logs into Office online through the portal.sharepoint.com, whereas I am not an O365 admin so I login to {<i>domainname</i>.sharepoint.com.
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My supervisor shared a file with me through a Group on Office 365 SharePoint.  I actually saw his computer screen with the file in the Group I have permission to access.  I even see myself as listed in the "shared with" list on his computer screen.

When I return to my desk and sign-in to O365 on my computer, the file is missing in the list of the Group.  All other files in the Group are there, and I can open and edit them.  What could possibly be wrong?

I've cleared all the cached data (cookies, files, history, etc.) in my browsers and restarted my computer.  No luck.

The only difference seems to be that my supervisor logs into Office online through the portal.sharepoint.com, whereas I am not an O365 admin so I login to {domainname.sharepoint.com.

Office 365 file appears on portal, but not on user's pc.

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.