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Office 365 file appears on portal, but not on user's pc.

My supervisor shared a file with me through a Group on Office 365 SharePoint.  I actually saw his computer screen with the file in the Group I have permission to access.  I even see myself as listed in the "shared with" list on his computer screen.

When I return to my desk and sign-in to O365 on my computer, the file is missing in the list of the Group.  All other files in the Group are there, and I can open and edit them.  What could possibly be wrong?

I've cleared all the cached data (cookies, files, history, etc.) in my browsers and restarted my computer.  No luck.

The only difference seems to be that my supervisor logs into Office online through the portal.sharepoint.com, whereas I am not an O365 admin so I login to {domainname.sharepoint.com.
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drose10
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drose10
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Vasil Michev (MVP)Commented:
Ask him to send you the direct link and use it to open the file.
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drose10Author Commented:
Thank you for the suggestion!  We solved the problem by removing two columns (through the console) that appeared in the Documents folder (one column for "from server" and another something like "to URL").  These columns were highlighted (yellow, I think) that read something like "Attention needed".  Once we did so, the Admin had to click on each of the files in question and "check in".
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drose10Author Commented:
We solved the problem ourselves.
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