Windows 10 Error when user tries to log on "The Trust Relationship between this workstation and the primary domain failed."

We get the following error ever so often with different users trying to log into their account after a reboot or logoff "The Trust Relationship between this workstation and the primary domain failed."

I have developed a work around for the user where they unplug their network cable and log in using their local copy and then plug it back into the connection.

I also have done the following suggestion found online (This suggestion did not work):

My Computer -> Properties -> Advanced System Settings -> Computer Name -> Network ID… -> This is part of a business network… -> My Company uses a network with a domain -> Next -> Enter your domain username and password -> “An Account for this computer (“COMPUTERNAME”) has been found on the domain “DOMAIN.” Would you like to use this? Yes -> Add the following domain user account (the one you usually logon with) -> Administrator (if that’s how you roll) -> Finish -> Restart.
Who is Participating?
Tom CieslikIT EngineerCommented:
Just check what is local user name that was created before computer was added to domain and change password for this user to know it.
Restart computer and log on to local user (without domain)
Remove computer from domain , restart, login again using local user and add computer to domain again.
After restart you will be able to use old domain login. All data will stay on place so you'll not loose anythink
cmdolcetAuthor Commented:
OK.... But why does this happen from time to time?
Tom CieslikIT EngineerCommented:
It looks like DNS issue or routing problem.

Sometimes you can get this kind of error if computer is login to 2 different domains or it is not logon to domain for a long time or has clock problem. If time is not synchronized with DC workstation is loosing trust.

Double check your time on DC and workstation and compare it.
cmdolcetAuthor Commented:
The Time is good on both the DC and the client PC where this issue has happened.

I think the best bet would be to re-join the domain for this user.
Tom CieslikIT EngineerCommented:
Yes, it's simple, but first make sure you have local user available, and his is a local domain group member and you know his password :)
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.