how can a manufacture reset or hardware reset be accomplished with an iPhone 5S?

Hello and Good Morning Everyone,

               I am wondering how we can carry out a manufacture default reset of an iPhone 5S.  Everything has been updated and a soft reset has been done by a technical representative of AT&T, but, we are still experiencing issues with it disconnecting when carrying out online and offline activities.  Interestingly, we are not having this issue whenever the iPhone 5S is being used for a simply telephone conversation.  

                Any submitted link or links which illustrate the simply and easy to follow procedures for carrying out this task will be greatly appreciated.

                Thank you

                George
GMartinAsked:
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Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
have you tried wiping it in itunes and restoring to default settings?
then updating the software to the latest version.
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GMartinAuthor Commented:
Hello and Good Afternoon Mark,

           To be perfectly honest, I was not present when a technical representative at the AT&T store tried to troubleshoot the issue.  However, I am interested in trying out your suggestions.  With this point in mind, could you provide the actual steps for accomplishing the goals you have in mind?

            Thank you

             George
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GMartinAuthor Commented:
Hello and Good Morning Mark

           Thank you for getting me on the right track with this issue.  I am pleased to say it is now resolved following an update to the IOS.  This part was a bit tricky at first because of failures to download and install.  But, we finally got the IOS update to fully download and install.  The iPhone 5S is working great now :-)

           George
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