how can a manufacture reset or hardware reset be accomplished with an iPhone 5S?

Hello and Good Morning Everyone,

               I am wondering how we can carry out a manufacture default reset of an iPhone 5S.  Everything has been updated and a soft reset has been done by a technical representative of AT&T, but, we are still experiencing issues with it disconnecting when carrying out online and offline activities.  Interestingly, we are not having this issue whenever the iPhone 5S is being used for a simply telephone conversation.  

                Any submitted link or links which illustrate the simply and easy to follow procedures for carrying out this task will be greatly appreciated.

                Thank you

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
have you tried wiping it in itunes and restoring to default settings?
then updating the software to the latest version.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
GMartinAuthor Commented:
Hello and Good Afternoon Mark,

           To be perfectly honest, I was not present when a technical representative at the AT&T store tried to troubleshoot the issue.  However, I am interested in trying out your suggestions.  With this point in mind, could you provide the actual steps for accomplishing the goals you have in mind?

            Thank you

GMartinAuthor Commented:
Hello and Good Morning Mark

           Thank you for getting me on the right track with this issue.  I am pleased to say it is now resolved following an update to the IOS.  This part was a bit tricky at first because of failures to download and install.  But, we finally got the IOS update to fully download and install.  The iPhone 5S is working great now :-)

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.