Surface Pro (1st Gen) Does Not Turn On
I cannot get the Windows Surface Pro to turn on. It did yesterday once for 3 seconds but it turned back off. I have had it plugged in overnight but still cannot get the unit to turn on. I have held down the button for 30 Seconds. I have held down the volume and power for 30 seconds.
I'm not sure how it should act, but when I plug in the power connector, the light flashes, then turns solid (it stays white). Suggestions?
I'm not sure how it should act, but when I plug in the power connector, the light flashes, then turns solid (it stays white). Suggestions?
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SOLUTION
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I have disassembled the Surface Pro. If you haven't guessed already, it's NOT fun. I did do it successfully as far as I know without busting anything. I tested the battery with a multi-meter. It's supposed to be a 7.4V battery, but it tests at 5.7V. Now I don't know if that's because the battery is bad or the motherboard is not charging the battery, but I ordered a new battery in, so we will see what happens.
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UPDATE! The battery came in and I CAN get the tablet to turn on! HOWEVER, even though the battery shows as charging when I plug in the AC adapter, the percentage was going down! I have ordered an AD adapter in the hopes that the charger just doesn't put out enough current. Otherwise I fear it is the motherboard. I will keep you updated.
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The AC Adapter was putting out power, but not enough to charge the internal battery. A replacement charger repaired this issue.
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