Key presses on iPhone 6s not passing to auto attendant

Hello Experts - Our company switched to the iPhone 6s and we've run into a problem.  The phone does not appear to be correctly passing number presses when dialing in to our phone system and attempting to use the auto attendant directory.  Instead, it will constantly say the name was not located.  It works fine when not using Apple Carplay from the same location.  Any ideas on what I can do to fix this?
danbrown_IT ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jackie ManIT ManagerCommented:
iOS version?
0
danbrown_IT ManagerAuthor Commented:
The latest, 11.x
0
Jackie ManIT ManagerCommented:
All iPhones have the same problem?

Press the key via the Phone app?
0
Amazon Web Services

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

danbrown_IT ManagerAuthor Commented:
I haven't tried all of the phones, its just two that people that are using apple carplay and they both have the issue.  I've tried wiping one of the phones but that didn't make a difference.  I can't find much online for the problem either, seems like an isolated issue.
0
Jackie ManIT ManagerCommented:
https://forums.macrumors.com/threads/ios-11-broke-my-carplay.2070328/page-3

It is a known issue. Have your car manufacturer released an update yet?

Or do you disable the Bluetooth before connecting via the genuine lightning cable to the CarPlay receiver?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
danbrown_IT ManagerAuthor Commented:
I'm not sure if the car is fully updated, we'll give the Bluetooth thing a shot, thanks for the help!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.