Key presses on iPhone 6s not passing to auto attendant

danbrown_
danbrown_ used Ask the Experts™
on
Hello Experts - Our company switched to the iPhone 6s and we've run into a problem.  The phone does not appear to be correctly passing number presses when dialing in to our phone system and attempting to use the auto attendant directory.  Instead, it will constantly say the name was not located.  It works fine when not using Apple Carplay from the same location.  Any ideas on what I can do to fix this?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Jackie Man IT Manager
Top Expert 2010

Commented:
iOS version?
danbrown_IT Manager

Author

Commented:
The latest, 11.x
Jackie Man IT Manager
Top Expert 2010

Commented:
All iPhones have the same problem?

Press the key via the Phone app?
Bootstrap 4: Exploring New Features

Learn how to use and navigate the new features included in Bootstrap 4, the most popular HTML, CSS, and JavaScript framework for developing responsive, mobile-first websites.

danbrown_IT Manager

Author

Commented:
I haven't tried all of the phones, its just two that people that are using apple carplay and they both have the issue.  I've tried wiping one of the phones but that didn't make a difference.  I can't find much online for the problem either, seems like an isolated issue.
IT Manager
Top Expert 2010
Commented:
https://forums.macrumors.com/threads/ios-11-broke-my-carplay.2070328/page-3

It is a known issue. Have your car manufacturer released an update yet?

Or do you disable the Bluetooth before connecting via the genuine lightning cable to the CarPlay receiver?
danbrown_IT Manager

Author

Commented:
I'm not sure if the car is fully updated, we'll give the Bluetooth thing a shot, thanks for the help!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial