Hello, we are having an issue with a user on a remote network running Windows 10 Professional connecting through a VPN and then using RDP to connect to an internal domain joined workstation running Windows 7 Professional in order to access a specific application. Everything connects properly, however he is not able to access his network printer, a Kyocera CS 3050ci KX on the Remote Desktop session in order to print items back in his office. His old printer, a Brother MFC-J6720DW was able to print successfully across the Remote Desktop connection.
Steps taken so far:
We have attempted logging in using a domain administrator account on the Windows 7 PC through the RDP connection from his Windows 10 workstation.
Ensured "printers" is selected on the local resources tab of the Remote Connection.
Attempted to install Windows 7 version of driver on the Windows 10 PC
We are unsure if this will be a compatibility issue we are unable to overcome or whether we are missing something. Any response is greatly appreciated.