Norton AntiVirus

I can't delete this program no matter what I do but, is there a way to keep the renewal window from popping up every day?
camtzAsked:
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Uninstall it.

If that doesn't work, use the Norton Removal and Re-install Tool.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133024EN_EndUserProfile_en_us

And keep in mind - why would ANYONE want to use a product that can't figure out how to create an WORKING uninstall program and must rely on a special tool like this to rip it out of the system.
RaminTechnical AdvisorCommented:
If you still had problem to uninstall Norton even with the above suggested Tool, then go to safe mode,  disable any Norton related services from services, also disable it from "msconfig >> startup" tab,   restart the PC and try to uninstall it again.
Dr. KlahnPrincipal Software EngineerCommented:
Lee is quite correct.  Over the last 20 years, I have never seen a system with Norton / Symantec installed that ran correctly.

Now the devil here is that the Norton Removal Tool will get most of Norton out of the system (and here I agree 100% with Lee; the standard Windows uninstall should do the job) -- but even NRT won't get all of it out of the system.  Norton is invasive like a virus; it hooks into things it should not even be looking at, and once into a system it will never come out completely.  There is so much junk left behind that some other antiviruses will not install after Norton has been in, even after using the Removal Tool.

imo, the best solution is to either:

  • Back up your user files and restore the system to the most recent Restore Point made before Norton was installed.
  • Back up your user files and recover the system using a full backup made before Norton was installed.

Now if your system was supplied with Norton preinstalled, which is nasty but unfortunately common, neither of those alternatives are available.  In that case I would personally bite down hard on the bullet, back up my user files, erase the entire drive and reinstall Windows from scratch.  This is annoying and time-consuming and should not be necessary, but it will result in a clean system instead of one with unknown Norton remnants still left in it.

But that's only my view based on bad past experiences; your mileage may vary.  Some experts love Norton and will probably weigh in shortly to extol its virtues.

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camtzAuthor Commented:
I tried the tool but didn't work.  I've decided I'm going to take the computer back to where I had it repaired (who installed the Norton software) and have them remove it.  Many thanks
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