We have had 3 of the above printers working flawlessly for 3 years for scanning to e-mail. It was set up using an smtp server at a company in ny called Optonline As of Monday, all stopped working with this with the error "connection failure -11, could not resolve the server address. I am able to telnet on port 25 to the address. This is a critical function of this business having this ability. It appears most smtp servers require authentication and the settings for authentication within the printer are quite limited. Does anyone have an idea how I may be able to get this working again? They really don't seem to be very helpful at optonline. My thoughts are to take them out of the equation. I could use an SMTP at Rackspace, but again, they require authentication that the config within the printer simply doesn't support. Help!
Other than the printer about 2 months ago being set up on a new print server internally, nothing else has changed, and that has worked fine, I can't really see what influence the print driver would have on this, because it is e-mailed out externally.
How it works, an e-mail address is selected from an address book on the printer, it is scanned to that address, and is sent through (Was sent through mail.optonline.net), set to port 25 and worked again for over 3 years.
Any thoughts/ideas would be appreciated!