Helen Feddema
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Computer won't turn on after Windows 10 Creators upgrade
On my Dell 2-in-1 (laptop/tablet), I ran the Windows 10 Creators upgrade. It proceeded normally, doing several restarts and presenting me with a display of the new features. However, the computer was running very slowly, so I did another restart. It hung on the circling dots stage. I turned it off and on again, and again it hung on the circling dots stage. I left it overnight -- still hung on the circling dots stage in the morning. I turned it off again, and tried to turn it on, but it did not turn on (though the under-keyboard lit up, so it has power).
Of course, this problem may have nothing to do with the upgrade. Any ideas?
Of course, this problem may have nothing to do with the upgrade. Any ideas?
It's the upgrade, F8 and boot it into safe mode
Do the usual hardware checks, could be a problem with the drive. Get a bootdisk that allows checking the hard drive.
ASKER
Alex: it won't turn on with the F8 key held down either.
McKnife: It doesn't have a disc or CD drive.
McKnife: It doesn't have a disc or CD drive.
Then take a USB stick and make it bootable using tools like Yumi or rufus.
SOLUTION
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ASKER
I will try the USB stick method
What is the laptop's exact model ?
ASKER
Inspiron 15 2-in-1, v. 7568
Can you rebuild it
Switch on the system and then switch off the system 3-4 times and then it will take you to the “Advanced boot options”
In choose an option screen click on Troubleshoot and then click on Rest. This will restore the system to the Factory state.
That should get you back up and running, you will need to backup your work if possible. You can build a knoppix boot key fromhere.
https://www.pendrivelinux.com/install-knoppix-6-to-a-usb-flash-drive-in-windows/
Cheers
Alex
Switch on the system and then switch off the system 3-4 times and then it will take you to the “Advanced boot options”
In choose an option screen click on Troubleshoot and then click on Rest. This will restore the system to the Factory state.
That should get you back up and running, you will need to backup your work if possible. You can build a knoppix boot key fromhere.
https://www.pendrivelinux.com/install-knoppix-6-to-a-usb-flash-drive-in-windows/
Cheers
Alex
BTW, I got that from the manual, I'm guessing F8 does the same thing so do that then advanced boot options.
Cheers
ALex
Cheers
ALex
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ASKER
Alex -- I can't switch it on even once. I am going to make a bootable USB drive next and see if I can start it up from that.
Bootable USB can work only if you can power on your PC.
ASKER
I will make the bootable USB drive on my desktop -- do you mean that it won't work to get the laptop to turn on?
No, you must first power on your laptop then you can use that USB,
Turn it on, what does it do, does the screen show anything at all? If not, no use creating a bootable stick.
are you sure the power supply is ok ? have it measured to be sure
ASKER
Nothing at all happens when I turn it on -- screen remains totally black. So I think the next step would be to call Dell, and if I can't get any useful info there, take it in to my local computer repair shop (I think it is out of warranty). I use this computer mostly for accessing the Internet (real data is stored on my two desktops), so it wouldn't be a problem to reformat it and start over.
you are still having lights on it at power up ? which ones?
testa lso with another AC adapter
testa lso with another AC adapter
ASKER
I ended up taking it in to the local computer repair shop, where the tech said he had a number of similar jobs with laptops zapped by the Windows 10 Creators upgrade (no problem with desktops -- my two desktops did the upgrade without problems). It had to be reformatted; fortunately I don't store any important data on the laptop -- that stuff is on my desktops.
ASKER
Thanks for the info. It didn't work this time, but may come in handy later on.
Thanks for your feedback.