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Why can't I install Skype on my Windows 10 system?

I've had a Skype account for many years, but haven't used it in the last couple. The other day I tried launching it, but it wouldn't work!? I noticed an icon on the desktop labeled, "SkypeSetup." So, I decided to try it. Unfortunately, my efforts have been in vain.

When I double-click the SkypeSetup icon on the desktop, I get the following:

After clicking on the "I agree – next" button, I get the following dialogue:

And a few more seconds of the same…

Shortly thereafter, the process terminates with the following error:

After I click the OK button, I get the following dialogue:

Assuming I can rectify the problem by removing the current installation of Skype, I open Control Panel, click on "Uninstall a program," and select Skype from the list of programs. When I click on "Uninstall," I get the following dialogue:

After clicking the "Yes" button, I get the following dialogue:

After a few seconds, I get the following dialogue:

When I click the OK button, I get the following:

When I click the OK button, I get the following message:

When I navigate to the ProgramData\Skype folder, I find the following…

It appears as though there are two MSI files in that folder, including the one to which the uninstaller defaults. I've tried selecting each, but neither one will run. I'm not sure where to go from here.
1 Solution
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
This suggest you're trying to install Skype 8 + have Skype 7 already installed.

And it appears permissions may have changed, so you can either manually remove Skype 7 first or change the directory name.

Keep in mind Skype 8 is one of the most horrible upgrades to every be released.

The Microsoft thread about this has many 1000s of posts.

If you use Skype continuously + require Skype 7 behavior, install Skype Classic, which is version 7.59 + works as you'd expect Skype to work.
JohnBusiness Consultant (Owner)Commented:
Windows 10 has a Windows 10 edition of Skype. I use the Desktop version on my Windows 20 Computers and that works fine.

Go to skype.com and download the desktop version. Try installing that.
RaminTechnical AdvisorCommented:
Download the Tools mentioned in below article from Microsoft and run it, when finished, try to uninstall Skype.
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Tom CieslikIT EngineerCommented:
Try to uninstall Skype from Control Panel
Then Install full version https://www.skype.com/en/get-skype/
If you'll get problem with uninstalling skype you must do it manually
Go to registry editor, search for skype and remove all you'll find, go to the end of registry using F3 button
After that just restart computer and start new installation
Adam BrownSr Solutions ArchitectCommented:
http://www.skaip.org/skype-for-windows has an archive of old Skype installer files. Download the correct version from there, copy it to the location of those MSI files and rename it to be skype.msi. Then try the uninstall again. Or you can just run the downloaded MSI file to uninstall Skype 7. Once that's done, you shouldn't have any issues installing the new version.
JohnBusiness Consultant (Owner)Commented:
I am using V 7.40 something Desktop on my Windows 10 Machines and it works fine
Jose Gabriel Ortega CCEO J0rt3g4 Consulting ServicesCommented:
you just need to uninstall the older version and reinstall the "Classic version"
I hated the windows10 built-in you always miss messages.
I also vote for simply using the app or even the web version and stop worrying about the desktop version.
Web: https://web.skype.com/en/?intcmp=accountweb-_-uktrybeta
babyb00merAuthor Commented:
I followed Ramin's advice to use the tool contained at the site pointed to by the link he provided. With that tool I managed to remove Skype 7.27 from my system! I'm not sure what happened to version 7.36. Regardless, I noticed that I still had Skype icons in the start menu and on the desktop. I double-clicked the icon in the start menu, and I got "Classic" Skype. When I clicked on the icon that was on the desktop, it proceeded to update Skype. Consequently, I ended up with the "new" version of Skype – about which many in this thread think very little of. After seeing it, I share their sentiments. At this point, however, I choose to leave well enough alone and just go with the flow. I don't use Skype enough to fret about the paucity of features in the latest version. As far as I can tell, both the icon in the start menu and the icon on the desktop are now launching the same application.
RaminTechnical AdvisorCommented:
Thanks for your detailed feedback.
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