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Windows 10 Upgrade Issues

So we recently upgraded from Windows 7 to Windows 10. I know that, from previous experience, that the advice was to do a clean install rather than upgrade, but this time we just did an upgrade a d have been noticing the follow issues I'd like to get your opinion on:

1. Blank screens.  The client says that his screens go dark and he can't wake the PC up without doing a hard reset.  He changed the batteries on his wireless keyboard and mouse recently so I don't know what could cause it, but I also reinstalled the Logitech software and have yet to test it (the old software was generating a runtime error anyway so I'm thinking that had something to do with it).

2. Long mirror resynching times.  He has a Windows-hosted RAID 1 on two conventional hard drives and they're always at 100% while Disk Management says that they're doing a sync.  I don't know if I should break the mirror, format drive 2 and initiate a new RAID, but leaving the PC on it seems that the sync will end and start itself again at a later time.

3. Long load times.  Windows 10 takes longer to get past the splash screen.

Anyways, please let me know your thoughts.
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epichero22
Asked:
epichero22
2 Solutions
 
DamianIT incCommented:
Honestly, back it all up and re-install new, it's impossible to give you an answer without knowing each and every intimate part of the PCs components.


I know you don't want to hear that, but unless you do, you will be haunted and plagued with issues.
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JohnBusiness Consultant (Owner)Commented:
Windows 7 was at very best a so-so candidate for upgrading. We do not do this. If the machine hardware is good, we format and install Windows 10 fresh. If the machine hardware is not up to the upgrade, we let the machine die out with Windows 7 on it.

Now to the above:  Before formatting and installing fresh, do a Repair Install - first try Keeping Everything and then if that does not work, do another Repair Install and Keep Nothing. Back up first.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

You can also Keep Data, or Keep Nothing. Keep Nothing is very close to a clean install.
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epichero22Author Commented:
Yup.  That's not what I was hoping to hear.  The client lives in another state where it would be difficult for me to actually go there in person, let alone do over the phone.

What about the Windows 10 built-in reset features?  Would that work?
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JohnBusiness Consultant (Owner)Commented:
You can ask the client to do the first option. Keep Everything. You can do this over the phone.  Make sure they type in the correct web address.

It will take an hour to download Windows 10 current build and 90 - 120 minutes to install.
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epichero22Author Commented:
Is there any problem with breaking the mirror in the meantime?  I don't think that's going to finish sync.  They're both 1 TB drives that are about 60% full, and the sync has been going on for a few days now.  The customer is complaining about slow performance and I know that it's because of the never-ending sync.
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JohnBusiness Consultant (Owner)Commented:
I would wait until the RAID Mirror completes syncing before doing a Repair Install.

If the sync will not end, that is a different issue to address and may require completely starting again. Data would need to be backed up first.
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epichero22Author Commented:
That's the thing: the sync has been going on for a few days now, and I don't know if it'll actually complete.  And if I break it, don't I have to go into boot settings so the PC knows where to load the OS?
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JohnBusiness Consultant (Owner)Commented:
I think if you break the sync, you will have to go to Boot Settings.

You may need experienced hands there to help you.
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epichero22Author Commented:
I couldn't break the sync, either.  It said it has to finish it.  I will leave it running and try to delete some of the excess data that the client doesn't need.  That may make it sync faster.  

I checked the Boot tab in MSConfig.  It simply says "Windows 10 (C:\Windows) : Current OS; Default OS."  So I'm guessing that you wouldn't need the additional strings that were present in previous versions of Windows that specified which partition to look at, etc.  

I'm noticing that Performance under Task Manager switches between the two drives for writing data.  Not sure if this will cycle back and forth or for how long but I'd expect it to end soon.

Not sure where to go at this point but I'm going to ask the client if he wants to do a wipe.  The tricky part is doing this remotely so not to need someone there.
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JohnBusiness Consultant (Owner)Commented:
Please let us know after you ask the client.
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epichero22Author Commented:
He's not going to weight the pros and cons.  He just wants it working and stable so he can focus on his realty projects.

But I did notice that the sync is making progress.  It's at 19% while just 10 minutes ago it was at 13%.  Let's see what happens.
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JohnBusiness Consultant (Owner)Commented:
Let it run overnight and then tomorrow, see if done and you can then try a repair install ( you CAN guide this over the phone)
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epichero22Author Commented:
Will do, thanks.
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epichero22Author Commented:
OK, so the synchronization is complete and Disk Management is reporting the volumes as "Online."  The task manager is still reporting maybe 50% usage on disk 2 but I'm assuming this is normal.  Disk 1 is at 0-% steady.

Is the job done?  Should I leave it running?  I would want to do a repair over the weekend, unless there's something else I should do in the meantime.

Edit: Another question I have is this blank screen that we get when shutting down or restarting.  You can still see the mouse moving.  Any ideas about this?
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JohnBusiness Consultant (Owner)Commented:
I would attempt to do the Repair Install and that will likely fix the shutdown problem as well.
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William MillerInventory/IT ConsultantCommented:
@OP I had similar issues on my home PC after upgrading from Windows 7 HP to Windows 10 H. I experienced longer load times, strange HDD throttling, USB Audio devices no longer worked, etc. If your customer hasn't yet, the Fall Creators Update completely fixed all of my issues. I'm not saying it will here (and I'm also assuming he has the update, but want to mention it all the same), but that would be a much less involved process on the part of your customer and can be done entirely by remote (assuming you're using a support software with remote restart functionality).

Moving on from that, a Repair Install (Keep Everything) will be the most likely course of action for you to fix OS related issues (i.e the blank screen you're seeing). However, this blank screen can also be indicative of an update that is attempting to apply but fails to do so after a period of time and the OS continues on (I've seen this as well). I would also check the installed updates to check for any "failed" notifications. You can do this by simply taking a look at the "Update History" listing in Windows Update under Settings.
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epichero22Author Commented:
Here's an example of the screen blanking:

534984635.jpg
Two of the three monitors randomly blanked and the user complained that he can't see the mouse.  The left-most monitor is the primary.  I had him depress the power button to force a shutdown and they came back online on reboot.  I already installed the latest nVidia package after upgrading.

Any thoughts on this?  

We're going to do a Repair over the weekend.

Thanks.
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JohnBusiness Consultant (Owner)Commented:
Why did you abandon your question and waste our time. You have been blacklisted
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