User in domain environment can’t connect to network

frankbustos
frankbustos used Ask the Experts™
on
Hi experts,

 I️ have 6 users in a domain with mapped drives. 2 users are experiencing issues where the mapped drives are X out and when I️ click on the map drives it prompts me to enter credentials. I️ enter admin credentials and I️ can access but if I️ enter the users credentials I️ get error that it’s not accessible. I️ already checked and made sure their are no password issues. I️ made sure they are logging on to the domain. What can the problem be? Help troubleshoot this issues please
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
James BunchSystems Engineer

Commented:
How did you create the two users in Active Directory as opposed to the other users? Did you just create a new users, did you copy an existing user? Are there any user groups that these two are not part of?

If the above line of questioning doesn't help you need to check the directory for the network shares directly. On the file server, right click the directories needed and check the security tab. In there, do you have the other individual users listed by name or do you have a "Domain Users" added to the "Group or user names" section. If there names are not there, the system needs them added there. If they are there, click each user individually to see if they have read/write permissions to the folder and sub-folders/files.

At first glance in your post, it seems that its a security issue and they are not accepted. Even if you map the drives from a logon script or manually from an admin account they still need security clearance to see them. Last ditch effort you can save the admin password you use to open it while on their profile, tho typically not advised.

Let me know your findings.
Top Rated Freelancer on MS Technologies
Awarded 2018
Distinguished Expert 2018
Commented:
Check permissions in folders,
the way to add users into folders is:


Users => group => Resource(folder).
This means that the Users goes into groups and the groups into Folders or Resources in general.
There are 2 tabs (Security and shared) you need to make sure that the group that contains the users have at least the "READ permissions" I'd recommend the Modify if you want them to add or remove folders and files there.
Zaheer IqbalTechnical Assurance & Implementation

Commented:
Please check there is no cached credentials in credentials manager.
frankbustosSystems Administrator

Author

Commented:
Hi team, so permissions are correct, setting are correct and I️ even removed it from domain and back into it. But still user can't access network drives. Should I️ delete the user and create it again in AD?
frankbustosSystems Administrator

Author

Commented:
thanks

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial