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User in domain environment can’t connect to network

Hi experts,

 I️ have 6 users in a domain with mapped drives. 2 users are experiencing issues where the mapped drives are X out and when I️ click on the map drives it prompts me to enter credentials. I️ enter admin credentials and I️ can access but if I️ enter the users credentials I️ get error that it’s not accessible. I️ already checked and made sure their are no password issues. I️ made sure they are logging on to the domain. What can the problem be? Help troubleshoot this issues please
Active Directory

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8/22/2022 - Mon
James Bunch

How did you create the two users in Active Directory as opposed to the other users? Did you just create a new users, did you copy an existing user? Are there any user groups that these two are not part of?

If the above line of questioning doesn't help you need to check the directory for the network shares directly. On the file server, right click the directories needed and check the security tab. In there, do you have the other individual users listed by name or do you have a "Domain Users" added to the "Group or user names" section. If there names are not there, the system needs them added there. If they are there, click each user individually to see if they have read/write permissions to the folder and sub-folders/files.

At first glance in your post, it seems that its a security issue and they are not accepted. Even if you map the drives from a logon script or manually from an admin account they still need security clearance to see them. Last ditch effort you can save the admin password you use to open it while on their profile, tho typically not advised.

Let me know your findings.
Jose Gabriel Ortega Castro

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Zaheer Iqbal

Please check there is no cached credentials in credentials manager.

Hi team, so permissions are correct, setting are correct and I️ even removed it from domain and back into it. But still user can't access network drives. Should I️ delete the user and create it again in AD?
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