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EqualLogic PS6100 support

Do hardware suppliers of SAN devices have similar sorts of support agreements int hat they will support the hardware in line with a support lifecycle? And would there typically be requirements of the users to keep that support valid, e.g. firmaware levels they must work towards. I am trying to identify dells support policy for EqualLogic PS6100 but to no avail. If such an agreement is common with storage manufacturers, do you have any options in terms of part coverage once the company themselves stop supporting it, and what type of agreement is that typically termed?
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pma111
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pma111
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Some vendors do and dont... I'll explain, I can tell you from current experience we have many clients with Dell Equallogic PS4100, which are end of life, and no longer able to be purchased.

BUT after the initial Support has ended, additional support can be purchased from Dell, in 1 year increments, many of our clients are now on their second year of support e.g they've had the unit a total of 5 years.

And would there typically be requirements of the users to keep that support valid, e.g. firmware levels they must work towards.

Not really, but it depends on what SUPPORT you have purchased, hardware support in terms of failure of Professional Software Services.

Dell Equallogic are still issuing firmware for ESXi 5.x, 6.0 and 6.5. and most are still on the VMware HCL up to 6.5 U1, but whether your SAN makes it on the HCL for 7.0, only time will tell.

You can purchase Support for any items, from third parties, which will support your Dell Equallogic, you do not have to go to Dell, and their can be large savings.

e.g. 1 year Dell Support for Equallogic 4110 (with Dell) - £1,600, same support with third party - £400!

Generally they are called hardware maintenance agreements, but check the details of any agreement.
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pma111Author Commented:
thanks - if you work with Dell SAN's do they (Dell) have any site which shows which products are EOL and when initial support will end? I am struggling to find anything.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, on the Equallogic Site, which you have to have a login for, which is valid, based on support.
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