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Hello experts,<br />
For those who are looking for similar solution.<br />
<a href="http://osticket.com/forum/discussion/comment/119756#Comment_119756" rel="ugc">http://osticket.com/forum/discussion/comment/119756#Comment_119756</a>
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Hello experts,
For those who are looking for similar solution.
http://osticket.com/forum/discussion/comment/119756#Comment_119756 [http://osticket.com/forum/discussion/comment/119756#Comment_119756]

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Dear Experts,<br />
I am new to Osticket and looking for a solution if the reply from email by customer can append the existing ticket. Suppose an admin creates a ticket and it is assigned to Ibrahim with email id ibrahimb@mycompany.com. Now when ibrahimb@mycompany.com reply to customer through osticket inferface to customer email customer@gmail.com , the customer replies back to ibrahimb@mycompany.com where ibrahim is getting email in his outlook but the response from customer is not appended to his ticket in osticket interface. I have a question if this task can done by osticket ?<br />
Regards.
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Dear Experts,
I am new to Osticket and looking for a solution if the reply from email by customer can append the existing ticket. Suppose an admin creates a ticket and it is assigned to Ibrahim with email id ibrahimb@mycompany.com. Now when ibrahimb@mycompany.com reply to customer through osticket inferface to customer email customer@gmail.com , the customer replies back to ibrahimb@mycompany.com where ibrahim is getting email in his outlook but the response from customer is not appended to his ticket in osticket interface. I have a question if this task can done by osticket ?
Regards.

How to append Osticket reply.

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

PHP is a widely-used server-side scripting language especially suited for web development, powering tens of millions of sites from Facebook to personal WordPress blogs. PHP is often paired with the MySQL relational database, but includes support for most other mainstream databases. By utilizing different Server APIs, PHP can work on many different web servers as a server-side scripting language.