How to append Osticket reply.

Dear Experts,
I am new to Osticket and looking for a solution if the reply from email by customer can append the existing ticket. Suppose an admin creates a ticket and it is assigned to Ibrahim with email id ibrahimb@mycompany.com. Now when ibrahimb@mycompany.com reply to customer through osticket inferface to customer email customer@gmail.com , the customer replies back to ibrahimb@mycompany.com where ibrahim is getting email in his outlook but the response from customer is not appended to his ticket in osticket interface. I have a question if this task can done by osticket ?
Regards.
LVL 12
ibu1System AdministratorAsked:
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
OSTicket is a complex system.

http://osticket.com/forum is the best place to ask your OSTicket questions, for fast + correct answers.
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ibu1System AdministratorAuthor Commented:
Hello experts,
For those who are looking for similar solution.
http://osticket.com/forum/discussion/comment/119756#Comment_119756
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