Windows 10 PC will not shutdown

I have a clients Windows 10 PC that will not shutdown when you start the shutdown process.  After clicking on shutdown, it comes up with the blue shutdown screen, then the screen goes black and then the Welcome screen comes up and then the desktop.  Its as though it simply restarts all the time, but it does not actually go through the full startup process either.

It is a HP SFF case, and you do not see the HP BIOS screen at all.  So it certainly does not restart as such.

Anyone seen this happen before?

I am just running a sfc /scannow at the moment.
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Alex GreenProject Systems EngineerCommented:
Could be a dodgy profile, I'd reset that first and see how it behaves then

Does it do it for all users?

mbellettyAuthor Commented:
I just created a new user, then logged out and logged in as the new user.  Shutdown.  Same thing happens. Does not shut down flashes back to users login screen then desktop
Iamthecreator OMIT Admin/EE Solution GuideCommented:
Remove all peripherals except the keyboard and mouse (including any ethernet)
What happens if you run the following command?
shutdown /s /t 0
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☠ MASQ ☠Commented:
Do you have Automatic Restart checked in System Properties > Startup and Recovery?
RaminTechnical AdvisorCommented:
It can also be PSU or Motherboard issue.
RaminTechnical AdvisorCommented:
Uncheck Turn on fast startup.
 Then click Save changes and retest.


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Hello ThereSystem AdministratorCommented:
Try to disable "Fast Startup" in the shutdown options of the Power Options menu.
Start -> Settings -> System then select Power & Sleep and scroll to the bottom and pick Additional Power settings, this opens the Power Options menu. Now select "Choose what the power buttons do" and then "Change settings that are currently unavailable". Scroll to the bottom and under Shutdown Settings untick "Turn on fast startup (recommended)".

After that try to shutdown your computer multiple times if it won't shutdown immediately.
Hello ThereSystem AdministratorCommented:
Ramin: You were a bit faster.
RaminTechnical AdvisorCommented:
If none of above suggestions worked then Try  Windows 10  Repair Install with an In-place Upgrade.
You will not lose any data files or Apps if you follow the Instruction.
    Go to the Windows 10 Media Creation Tool from this link:
Click on Download Tool Now, save it on desktop,  then run it as Administrator, accept license agreement, then Choose
Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the rest.

Note: The Procedure takes at least one hour.
Wes MillerIT  SupportCommented:
Reset your Power Setting to one of the default settings, e.g. "balanced and rebooting the PC.
RaminTechnical AdvisorCommented:
Hello ThereSystem AdministratorCommented:
I am glad you solved this.
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