Michael Belletty
asked on
Windows 10 PC will not shutdown
I have a clients Windows 10 PC that will not shutdown when you start the shutdown process. After clicking on shutdown, it comes up with the blue shutdown screen, then the screen goes black and then the Welcome screen comes up and then the desktop. Its as though it simply restarts all the time, but it does not actually go through the full startup process either.
It is a HP SFF case, and you do not see the HP BIOS screen at all. So it certainly does not restart as such.
Anyone seen this happen before?
I am just running a sfc /scannow at the moment.
It is a HP SFF case, and you do not see the HP BIOS screen at all. So it certainly does not restart as such.
Anyone seen this happen before?
I am just running a sfc /scannow at the moment.
ASKER
I just created a new user, then logged out and logged in as the new user. Shutdown. Same thing happens. Does not shut down flashes back to users login screen then desktop
Remove all peripherals except the keyboard and mouse (including any ethernet)
What happens if you run the following command?
shutdown /s /t 0
What happens if you run the following command?
shutdown /s /t 0
Do you have Automatic Restart checked in System Properties > Startup and Recovery?
It can also be PSU or Motherboard issue.
ASKER CERTIFIED SOLUTION
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SOLUTION
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Ramin: You were a bit faster.
If none of above suggestions worked then Try Windows 10 Repair Install with an In-place Upgrade.
You will not lose any data files or Apps if you follow the Instruction.
Go to the Windows 10 Media Creation Tool from this link:
https://www.microsoft.com/en-us/software-download/windows10
Click on Download Tool Now, save it on desktop, then run it as Administrator, accept license agreement, then Choose
Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps is Selected and let the Windows do the rest.
Note: The Procedure takes at least one hour.
You will not lose any data files or Apps if you follow the Instruction.
Go to the Windows 10 Media Creation Tool from this link:
https://www.microsoft.com/en-us/software-download/windows10
Click on Download Tool Now, save it on desktop, then run it as Administrator, accept license agreement, then Choose
Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps is Selected and let the Windows do the rest.
Note: The Procedure takes at least one hour.
Reset your Power Setting to one of the default settings, e.g. "balanced and rebooting the PC.
Thanks,
I am glad you solved this.
Does it do it for all users?
Cheers
Alex