backup documentation best practice

is it common when you use backup exec or veeam etc to also document your backup procedures for your virtual servers, or would any engineer with knowledge of common backup appliances be able to figure out the process relatively comfortably if no such documentation existed? what kind of things do you document to assist the knowledge of new engineers that they would not be able to glean from within the backup management software itself. and what kind of training is common when it comes to educating new engineers on the backup/restore process for virtual servers? e.g. from a management standpoint, what would you need to see in relation to training to have assurances new engineers understand the process from existing senior engineers.
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pma111Asked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
is it common when you use backup exec or veeam etc to also document your backup procedures for your virtual servers, or would any engineer with knowledge of common backup appliances be able to figure out the process relatively comfortably if no such documentation existed?

A Good organisation will have a set of procedures for what is backed up, when and how describing the process and technology.

Your existing Engineer may get knocked down by a bus, ad be on sick leave for 6 months, the procedure may be passed over to a Temp or another Member of staff, which may be very knowledgeable, but it would help him/her where to start and how it's been configured and needs to run.

All should be in the manual, the ability for backups to be taken, and restored successfully, as quickly as possible.

So we document

1. Techology
2. Configuration
3. What is backed up
4. When e.g. schuedule
5. How to create jobs
6. How to run jobs
7. How to restore
8. How to recover files
9. How to recover Exchange Mailboxes
10. How to recover Exchange single emails
11. How to recover databases

The documentation assumes that an Engineer is familiar with the Product. So they have received formal training offered by the Vendor. The documentation is not designed to train them.

But that element is really up to your organisations policy on IT Training, in terms of do you train internally, externally, use vendors of the product, or overview training.
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