Replace Dynamics CRM default error message with custom message

We are working with Dynamics 365 CRM (on-premise) and using a custom front-end developed with ADX.  

My issue is that ADX allows a CRM quote or order to be shared with the same user more than once.  When this is done, we receive an error message: "Cannot insert duplicate key."  (It is my understanding that this is the default Dynamics error).

What I want to do is replace this with a more user-friendly message like: "This order has been already shared with that sales person".

I am looking for the best approach to transform the default error message to the user-friendly message.

Thank you
LVL 1
apollo7Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chinmay PatelChief Technical NinjaCommented:
Hi apollo7,


This is actually a .net error message. I suggest you check the code of custom ADX portal first. If it is not causing the problem then we can have a pre-plugin that will check whenever a CRM quote or order is being shared with the same user and then throw appropriate error message.

Ideally, this check should happen in your front end even before the request is sent to CRM.

Regards,
Chinmay.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
apollo7Author Commented:
Chimay, thanks for the comment, I had our ADX consultant check the front end and that was the problem.  I dont have access to ADX so I have to rely on other consultants but the problem is solved.
0
Chinmay PatelChief Technical NinjaCommented:
Hi apollo7,

I am happy it worked out just in time for the holidays. Happy holidays. :)

Regards,
Chinmay.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
.NET Programming

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.