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Chimay, thanks for the comment, I had our ADX consultant check the front end and that was the problem. &nbsp;I dont have access to ADX so I have to rely on other consultants but the problem is solved.
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Hi apollo7,<br />
<br />
I am happy it worked out just in time for the holidays. Happy holidays. :)<br />
<br />
Regards,<br />
Chinmay.
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We are working with Dynamics 365 CRM (on-premise) and using a custom front-end developed with ADX. &nbsp;<br />
<br />
My issue is that ADX allows a CRM quote or order to be shared with the same user more than once. &nbsp;When this is done, we receive an error message: <i> &quot;Cannot insert duplicate key.&quot;</i> &nbsp;(It is my understanding that this is the default Dynamics error).<br />
<br />
What I want to do is replace this with a more user-friendly message like: <i>&quot;This order has been already shared with that sales person&quot;.</i><br />
<br />
I am looking for the best approach to transform the default error message to the user-friendly message.<br />
<br />
Thank you
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We are working with Dynamics 365 CRM (on-premise) and using a custom front-end developed with ADX.  

My issue is that ADX allows a CRM quote or order to be shared with the same user more than once.  When this is done, we receive an error message:  "Cannot insert duplicate key."  (It is my understanding that this is the default Dynamics error).

What I want to do is replace this with a more user-friendly message like: "This order has been already shared with that sales person".

I am looking for the best approach to transform the default error message to the user-friendly message.

Thank you

Replace Dynamics CRM default error message with custom message

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