I call an insurance company and there is no "press 1 for english" today but there was yesterday.
And there is a long hold which wasnt there yesterday.
Todays phone call (I tried on 2 phones) goes straight to hold music.
If I dont press 1 for english, how does company know I want to speak in english?
Are buttons set up by company just for "future reasons" and the same operator always picks up?