troubleshooting Question

Restoring old email from OST File older than 12 months

Avatar of posae
posae asked on
Email ClientsOutlook
2 Comments1 Solution400 ViewsLast Modified:
Hello,

we have a contact that moved to a new email platform (365) from another 365 platform (godaddy).  The person doing the migration exported all mail in outlook to a PST file and then imported into the new 365 account as there was no way to sync between godaddy and the new 365 platform.  

the problem is that outlook was set to only cache 12 months worth of email so only the last 12 months was exported to PST.

My question - is the email that is older than 12 months actually deleted from the OST file or is it just flagged not to show?  Is there a way to access the ost file to recover anything older than the 12 months or do messages older than 12 months automatically get cleared from the local OST file?
ASKER CERTIFIED SOLUTION
Robert
System Admin

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