Adobe DC and IE 11

I'm constantly having this issue in IE 11 with Adobe DC.  It's bothersome to my users and frustrating to me because all I can do is reboot the machines.  I've tried uninstalling and reinstalling Adobe and it works for a while but then it just repeats the problem again.  Adobe is an add on and it is enabled and yet when my users try to open DC in IE they get nothing, or a gray screen. This works in Chrome however, because of other applications I can't install Chrome on my machines.  Is there an solution to this annoying issue?
WellingtonISAsked:
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JohnBusiness Consultant (Owner)Commented:
I have that combination on a Client Machine, although Windows 10 and not Windows 7 and it works fine.

I've tried uninstalling and reinstalling Adobe and it works for a while  <-- try the steps below on one machine and see if it works:

1. Uninstall Adobe completely.
2. Update Windows and Flash.
3. Open Control Panel, Programs and Features, Windows Features.  Uncheck IE 11.  Close out, restart (you must). Go back and enable IE 11, close out, restart (you must).
4. Open Internet Options, Advanced and do a full Reset. You have to restart again
5. Now install Adobe and patch. You need the main Adobe Add-ons to be enabled but not many (or any) others.

Test and please let us know.
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WellingtonISAuthor Commented:
I know that both windows and flash are updated because we have WSUS and it's updated automatically...  I'll try taking out IE and putting it back and let you know as soon as I can get the user to give me control of the machine.
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WellingtonISAuthor Commented:
It didn't work.  But thanks.
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JohnBusiness Consultant (Owner)Commented:
Adobe DC is new and Windows 7 is now very old. Can you try Adobe XI . My recall is that XI worked fine in Windows 7
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WellingtonISAuthor Commented:
I wish I could be my Corp office does not allow it.
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JohnBusiness Consultant (Owner)Commented:
One thing you can do and will work is to disconnect Adobe from IE. Download the PDF to "Downloads"  and open it separately.
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WellingtonISAuthor Commented:
OK I'll see if that works out. Thanks.
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WellingtonISAuthor Commented:
That worked but the user isn't happy. But thanks.
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JohnBusiness Consultant (Owner)Commented:
I understand but at least they can do it this way. Perhaps upgrade a machine or two to Windows 10 to help them out . Thanks
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