Brother HL-2270DW Printer connection issues

Starting a few weeks ago, users have been complaining that their printers aren't printing right away, and that sometimes it takes a little while to print all the documents sent to them. So I would just have them turn the printer off then back on and the issue would be fixed. But then more users of the same printer model were saying it's been happening to them too, and since it eventually prints, they didn't say anything. So I logged in to the print server (windows server 2012 std) and noticed these printers would show Offline then back to Ready quite often. I then started to ping them and sure enough, the replies were spotty. Tried different troubleshooting steps, turned off snmp, reset them to factory settings, I have a reservation for the IP in DHCP but it wasn't set to static so I changed them to static, turned off APIPA, even changed them to full duplex instead of AUTO, nothing fixed the issue. This was all last week, today I came in and set the ping with a -t and decided to see what happens when I access the printer web site and/or print to it and sure enough, I get replies all until I access the website or send a print job or access printer properties, then it times out. It's only with this model, I have 6 of these printers a 6-7 others that work just fine. Also, we've had these printers for years working just fine in our network. Have any of you run in to this issue?
srenesAsked:
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Brian BConnect With a Mentor EE Topic Advisor, Independant Technology ProfessionalCommented:
Check to make sure the printer isn't going into some sort of power saving mode. That would cause the server to think it is disconnected. Also check the windows logs on the print server to make sure it isn't having some sort of problem.

I second the notion about the drivers though. Make sure everything is up to date. That is quite often the solution.
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hdhondtCommented:
If this printer is connected via WiFi, can you try hard-wiring it?
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MidnightOneCommented:
You've done pretty much everything you can do; at this point it's time to check for firmware and driver upgrades.

Do you have the same timeout issues is you print directly to the printer, i.e. remove the print server from the equation?
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srenesAuthor Commented:
Sorry, didn't specify, they are hard wired. I also had to connect them to my computer via USB to update the firmware on 4 of them, the others already had the latest. Nothing in the windows logs either. One user I ended up just connecting it to her computer via USB since she was the only one using it, and yes that works just fine. But I still find it a little odd that it's only happening to this model in the network.
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srenesAuthor Commented:
They go to Sleep after 3 minutes of inactivity, I changed it to 60 minutes and see that goes. I'll report back.
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srenesAuthor Commented:
Nope, still the same. I actually set it to the maximum of 210 minutes.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Okay, that helps.

So if the ping was not good, that could indicate communication problems. Should probably do pings from both the print server and your workstation to see if results are the same. If you have someone else who does the network side, maybe they can check switches for any indication of problems.
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srenesAuthor Commented:
It appears to be fine, when I said it was still the same, it was only on a few of the printers, and one of them is having issues with the network adapter so I took that one offline completely. So far I can ping them all just fine. Looks like changing the time they go to sleep helped!
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Good news. Thanks for checking back in and letting us know.
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