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Unable to open files loaded from Edge or Internet Explorer in Windows 10

Right now I am having this problem with hundreds of Windows 10 machines across many customers. Not all machines are having this issue at those customers.

On the computers having this problem, I am unable to load pdf files on dynamically generated websites. Below is an example url to a pdf.
https://example.website.com/default.aspx?tabid=5&tabindex=1&tabname=Order Detail&OrderID=495724
In Edge and Internet Explorer, a URL like this will trigger a download notice. If I save or save as, it will want to save as a txt file. If I rename the extension after saving to PDF it will not open in Acrobot.

If I go to a url like this https://example.website.com/test.pdf  Edge will attempt to load it multiple times then fail with the following error message

This page is having a problem loading.

However, in Internet Explorer the pdf opens just fine as long as it's a definitive path to a .pdf file.

I have tried the following
Deleting temporary internet files and caches.
Restore/Reset Internet advanced options
Added URL/Reset Trusted sites
Uninstalled/Repair latest version of Adobe Acrobat
Disabled Windows Firewall and Antivirus (temporarily to test)

Firefox and Chrome work fine but cannot be used in these environments due to Browser standardization around Edge/IE in locally developed or government applications.

Anyone else run into this recently or have any ideas on what to do to resolve this issue?

Update: This is now occurring with any file such as exe, doc, docx etc. Not just PDF. A reboot temporarily fixes it but starts happening within a few minutes to an hour after reboot.
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Charles Baker
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Charles Baker
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1 Solution
 
Adelaido JimenezDevOpsCommented:
Do you know what app you have set to open pdf file ? What happens if you change the file type to be open using pdf reader instead of Edge.
1.Go to Settings -> Apps -> Default Apps by file type
2.Find .pdf file type and select a pdf reader instead of Edge .
3. Confirm changes
4. Test
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Charles BakerVP/CTOAuthor Commented:
Adelaido, All workstations are setup to default to Acrobat Reader DC. However, I just tested on one workstation by setting it back to Edge, then back to Acrobat. After a reboot it started working properly. I though maybe I had tried this earlier last week but didn't work. When I get back into the office in the morning, I'll test this on a few more workstations and post the results.
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Charles BakerVP/CTOAuthor Commented:
I tested on a few more workstations with no luck. A simple reboot resolves the issue temporarily but starts acting up again within minutes to an hour after reboot. I have also discovered that this is happening with more than just PDF's now. It's occurring with any file type. Not just PDF
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Adelaido JimenezDevOpsCommented:
Are you saying that you can't open any type of file using edge? or in general you can't open any file on the computer ?
If in edge are there any extensions enabled ? Try disabling any extensions ? Have you tried private browsing and see if you can open a file. Also you can boot into safe mode and see if you can open the files. I'm assuming these are windows 10 since you are using edge. Shift + reboot should take you into Safe Mode. I would try these steps and see what the outcome is.
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Charles BakerVP/CTOAuthor Commented:
It's any file with a dynamically generated path and doesn't matter if it's Edge or IE.  It's like the browser simply doesn't know what to do with it when the open/save/cancel dialog appears, and defaults to txt with no option to change it. None of my customers are using extensions in Edge. Disabling all add-on's in IE have no effect.  I haven't been able to do safe mode as a reboot temporarily resolves the issue but since these are production computers, I can't leave them in that state as employees need to get work done. I'll give it try tonight after hours as I will be working late tonight anyway.
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Charles BakerVP/CTOAuthor Commented:
Unfortunately, Safe mode made no difference. I have also tried enabling/disabling a feature in advanced options related to saving of encrypted pages to disk. That had no affect either. We are starting to get calls from residential customers having this issue too.
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Adelaido JimenezDevOpsCommented:
Was this introduced with windows updates that were applied recently? Can you restore to an earlier point in time ? Is this happening to all the users? can you create a new users and test and see if it happens to that new profile.
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Charles BakerVP/CTOAuthor Commented:
It appears to be Windows 10 creators update 1709. Almost all of them have been updated within the last month.  I have tried rolling back to a previous version but have resulted in major problems. Either the system blue screens resulting in a full reinstall of Windows, rollback fails but boots up incredibly unstable.
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Adelaido JimenezDevOpsCommented:
Yes, Charles you are correct, this is a known windows creator update 1709 issue. It was reported and confirmed Nov. 30. Hopefully they come out with a patch in the next update. I know you said you have major problems when you try to rollback, but For now that would be a solution until they come out with a fix.
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Adelaido JimenezDevOpsCommented:
Hi Charles,
were you able to get the issue resolved? Looks like there's been a new update for windows 10 creator update 1709 since the posting of this question. Have you tried applying the latest updates and see if it resolved you issues ? I've tested saving a pdf file in edge and ie and it seemed to work for me.
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Charles BakerVP/CTOAuthor Commented:
Sorry it took so long to respond, things have been crazy and have not had a chance to get back to this post. Unfortunately the only resolution was to format the computer and reinstall Windows.
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Charles BakerVP/CTOAuthor Commented:
There were no true solutions to this problem. Only a wipe and reinstall of the OS.
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