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Cisco WLC load profile failed?

hello experts
today i am facing a strange issue, one client have wireless connected the signal is strong but network performance was very poor, while i check it i found it was not connected with the nearest AP device(5 meter), but connected with another much far away AP device(30 meter and have several walls), i did try everything such as reconnect, disable/enable wireless adapter but doesn't help, also at the same time all other client without any problem on the same AP device, and i found this as below screenshot, the "load profile" failed is the AP nearest to the problem client, i am not sure it because it or not and i even don't understand what "load profile" meaning, could someone help on this?
thank you

Hello There

Do you see that AP under Radios -> 802.11a/n/ac?

Hello There

'Load Profile' status is generally used as a warning. So don't be considered about it. It doesn't change a behavior of your AP.
How many clients are connected to this AP?

beardog1113

ASKER

hello
for all my SSID have 5GHz disabled, so that Radios -> 802.11a/n/ac looks normal and all under "passed" status.

thank you

Hello There

From Cisco expert:

Load profile has to do with the number of clients per radio. Though this is just a warning message, it doesn't kick clients off when they are over the limit.

beardog1113

ASKER

hello
then what meaning channel utilization and interface? do you think that is pretty high?

thanks

Hello There

Channel utilization might be caused by too many access points in the same channel, interference in that channel, or too many devices on that channel. So what you need to do is determine if you have one or more than one of these issues.

You can find useful tips here.

beardog1113

ASKER

hello
actually this issue happened sometime for other clients, but once try disconnect/connect wireless then will associate with the nearest AP device, not sure thats why this client can't fix it, any other items i need to investigate?

thank you

Craig Beck

Load profile is just a soft warning to tell you when than more than a configured number of clients (12 by default) are associated to a particular radio. It won't stop clients from connecting to the AP or radio though.

If there are less clients than the configured load threshold you may be seeing a bug (CSCva65643).

beardog1113

ASKER

hi Craig
then any ideas the mentioned client not connect to the nearest AP device but to more faraway one?

thank you

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beardog1113

ASKER

actually this issue happened occasionally on random client, not very often, usually this will fixed it self on the next day, usually the issue happened on special location of the client computer, if i try move it about 10 or 20 meters, it will connected the nearest AP device, i did try change AP device to same model and looks like it is better during these days, i will keep monitor it.
thank you

Hello There

What was the issue? Have you solved it?

beardog1113

ASKER

i did change one AP device, from 2702 to 1852 and in that area looks like no such issue happened again, i will keep monitor it.
thanks

Hello There

Thanks for your feedback.

Craig Beck

There's a few things you can do at the WLC to influence clients actually.