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At File | Options | Save, select the option that says "Don't show the Backstage when opening or saving files" and select the option that says "Save to Computer by default." Click OK. Then see if you can access the Open dialog box by holding the Ctrl key as you press the letter O on your keyboard. (Similarly, see if you can access the Save As dialog box with F12.)
If you are able to work with Word without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:
- In Word, click on File< Options< Add-ins.
- Under Manage select COM Add-ins.
- Click on GO options beside Manage, uncheck all the add-ins and click Ok.
- Try to open Word and check if it works fine.
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