Windows Explorer - Drop-down menu - cannot navigate through folders

Win10:

Per the screenshot below, I can no longer navigate through my folder tree when clicking the arrow at the top of a file list. This issue occurs in Windows Explorer itself, and in Word 2016. I suspect it would occur in other apps too. (Please forgive the whitespace in the below per redacting...)

You'll also note it has an entry for CMD.EXE which seems bizarre.

Drop-down menu issue
The only change I can think of is that Dell did some work on my computer late last week.

Is there some setting I need to change?
Thanks.
LVL 4
Stephen KairysTechnical Writer - ConsultantAsked:
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Rob HensonFinance AnalystCommented:
Not sure which arrow you are referring to. Do you mean the dropdown arrow on the right hand end? That normally only shows recent locations; if you've had some work done then maybe recent locations has been cleared.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
OK, that makes sense. But why could CMD.EXE be there?
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William FulksSystems Analyst & WebmasterCommented:
When you click on one of those folders or file names, what happens? The down arrow at the top is for showing previous file locations.
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Rob HensonFinance AnalystCommented:
Your screen shot looks like you have clicked into the address bar so it shows the path in address style rather than structure, ie like this for My Downloads:
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Rob HensonFinance AnalystCommented:
why could CMD.EXE be there?

Because the Dell technicians used it to do something???
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
I guess. But it seems odd that it would be there. It's an EXE not a file location. Thanks.
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Rob HensonFinance AnalystCommented:
Windows Explorer will recognise .exe files and will endeavour to find them and run them.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Thanks, Rob. William, thanks for checking in but swamped at the moment so don't have time to try your suggestion. Rob's info sufficed.
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Windows 10

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