Selecting a link within an email causes "the blue screen of death" windows error and the system reboots

I have two clients at separate locations that are experiencing the same problem.  If there is an internet link embedded in an Email message in Outlook 2010 and they click on it the link the system gets " the blue screen of death"  Windows error BAD_POOL_HEADER and a stop code 19.  Attached is a PDF of the exact message.  Both computers are running Windows 7 Professional.  Office 2010 and Malwarebytes for virus protection.  I have already uninstalled malwarebytes and that did not help.  I tried to do a system restore to an earlier time and that did not seem to help.  Both computers started having this problem early last week.  These two computers share nothing and they are actually 30 miles apart.  ????
IMG_20171218_093350.pdf
captjcretAsked:
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SeanConnect With a Mentor System EngineerCommented:
Yes fully uninstalling the older version and installing the latest would accomplish the same thing and could be even a better option if that is available due to updates and versions being different if it's an issue isolated to 2010.
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SeanSystem EngineerCommented:
Any recent updates get applied?

Have you tried to uninstall/install office again?

What steps have you done to try to resolve this so far?
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captjcretAuthor Commented:
I have disabled Windows defender and uninstalled Malwarebytes.  I have run office 2010 repair.  I have checked to see if any Windows updates have been recently installed and there was nothing recent from what I can see from the installed updates.  I did a system restore to a time prior to the problem.  Quite a few steps!
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SeanSystem EngineerCommented:
I would do a full uninstall/install of MS office along with any updates related to MS office. Reinstall and see if issue is still happening. If it is you may have to just rebuild the system and save yourself the time.
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captjcretAuthor Commented:
I am thinking of uninstalling Outlook 2010 and installing Outlook 2016.  Would this not accomplish the same thing?
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captjcretAuthor Commented:
The newer version of outlook installed on top fixed everything.  Thanks.
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