Selecting a link within an email causes "the blue screen of death" windows error and the system reboots

I have two clients at separate locations that are experiencing the same problem.  If there is an internet link embedded in an Email message in Outlook 2010 and they click on it the link the system gets " the blue screen of death"  Windows error BAD_POOL_HEADER and a stop code 19.  Attached is a PDF of the exact message.  Both computers are running Windows 7 Professional.  Office 2010 and Malwarebytes for virus protection.  I have already uninstalled malwarebytes and that did not help.  I tried to do a system restore to an earlier time and that did not seem to help.  Both computers started having this problem early last week.  These two computers share nothing and they are actually 30 miles apart.  ????
IMG_20171218_093350.pdf
captjcretAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SeanSystem EngineerCommented:
Any recent updates get applied?

Have you tried to uninstall/install office again?

What steps have you done to try to resolve this so far?
0
captjcretAuthor Commented:
I have disabled Windows defender and uninstalled Malwarebytes.  I have run office 2010 repair.  I have checked to see if any Windows updates have been recently installed and there was nothing recent from what I can see from the installed updates.  I did a system restore to a time prior to the problem.  Quite a few steps!
0
SeanSystem EngineerCommented:
I would do a full uninstall/install of MS office along with any updates related to MS office. Reinstall and see if issue is still happening. If it is you may have to just rebuild the system and save yourself the time.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

captjcretAuthor Commented:
I am thinking of uninstalling Outlook 2010 and installing Outlook 2016.  Would this not accomplish the same thing?
0
SeanSystem EngineerCommented:
Yes fully uninstalling the older version and installing the latest would accomplish the same thing and could be even a better option if that is available due to updates and versions being different if it's an issue isolated to 2010.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
captjcretAuthor Commented:
The newer version of outlook installed on top fixed everything.  Thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.