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Outlook chopping off top of text in e-mail

I have a customer who has some incoming e-mail text unreadable due to the top of the text being "cut off"

See the attached file.  Notice the first line of text "test with new outlook" the top of the text is cut off.  Also, on the Date time stop reply under it, the top is also being cut off.  I upgraded his outlook to 2016 hoping it would help.  I also trying changing fonts, resetting views, etc.  I pretty much did everything I could find online, I'm at a loss.  

Can any experts out there help?
OutlookFonts Typography* Views

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8/22/2022 - Mon