Outlook chopping off top of text in e-mail

I have a customer who has some incoming e-mail text unreadable due to the top of the text being "cut off"

See the attached file.  Notice the first line of text "test with new outlook" the top of the text is cut off.  Also, on the Date time stop reply under it, the top is also being cut off.  I upgraded his outlook to 2016 hoping it would help.  I also trying changing fonts, resetting views, etc.  I pretty much did everything I could find online, I'm at a loss.  

Can any experts out there help?
outlook.jpg
pjnuttAsked:
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Bill PrewCommented:
I haven't seen this myself, but it sounds like it might be a problem with a Microsoft patch / update.  You might try a different font, and/or rolling back if you have the update mentioned below.



»bp
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Bill PrewCommented:
Nothing attached...


»bp
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pjnuttAuthor Commented:
Added attachment, not sure why it didn't take first time.  Thanks!
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JohnBusiness Consultant (Owner)Commented:
On the problem computer, try new BIOS, Chipset and Video drivers. See if that helps.
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pjnuttAuthor Commented:
Turns out the end user was messing with the fonts without telling me that's how he got to this problem in the fist place.  Reverting back to Outlook 2010 and resetting the fonts fixed the issue.
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