I have the uber app on my iPhone 6. At about 4:40 pm, I contacted uber for a ride. It kept saying 8 min, then once it showed a moving vehicle and got down to 5. Then back up to 8 mins. At 5:30, 40 minutes after first contact, my girlfriend left & drove herself, about 25 mi. I knew we would be drinking wine, that is why I INSISTED on uber. But her head was set, she went anyway, I HOPE she makes it back ok.
I've tried to find out how to complain about a 40 minute no-show. Of course I recognize they don' even want to address this kind of thing.
Pretty sure I'm done with uber, too bad, they were good in prior useage, arrival timing not precise, but not far off.
Of course no way in this internet world to complain.
Probably just drop it & do lyft.