Service Pack 1 setup can't identify the version of Windows on this computer
Got a clients laptop in and she can't get Windows updates installed... when trying to search for new updates just keeps searching for days. In the end I stopped it from searching.
The last time this Windows 7 laptop received and installed updates since 2014.
I have run a fully updated WSUS on this laptop and when it tries to install the Service Pack 1 it comes up with the message attached.
When clicking on the Go online for more info..... URL link as per attached screenshot it doesn't load a webpage up!
This laptop is fully licensed with the Windows COA under the laptop so don't know why this is occurring.
I have run SFC /scannow and DISM health checking...
IMG_1830.JPG
The last time this Windows 7 laptop received and installed updates since 2014.
I have run a fully updated WSUS on this laptop and when it tries to install the Service Pack 1 it comes up with the message attached.
When clicking on the Go online for more info..... URL link as per attached screenshot it doesn't load a webpage up!
This laptop is fully licensed with the Windows COA under the laptop so don't know why this is occurring.
I have run SFC /scannow and DISM health checking...
IMG_1830.JPG
ASKER
Please find attached screenshot as requested...
IMG_1831.JPG
IMG_1831.JPG
Install System Update Readiness Tool for Windows 7 and run. What is the result?
If everything is OK, download SP1 for your OS. It's the last executable file of size 537.8 MB.
I found something that might help you but I've never tested it.
If everything is OK, download SP1 for your OS. It's the last executable file of size 537.8 MB.
I found something that might help you but I've never tested it.
Check the Windows edition section (cmd -> winver):
If a version number (for example, v.153 or v.720) is listed after Service Pack 1, a prerelease version of Windows 7 SP1 is still installed on your computer. You have to uninstall it before Windows Update will offer you the release version of SP1.
If a version number (for example, v.153 or v.720) is listed after Service Pack 1, a prerelease version of Windows 7 SP1 is still installed on your computer. You have to uninstall it before Windows Update will offer you the release version of SP1.
ASKER
Currently got Windows Update Standalone Installer running, nothing found as of yet.
When running Winver the version displayed is: Windows 7 Professional Version 6.1 (Build 7600).
When running Winver the version displayed is: Windows 7 Professional Version 6.1 (Build 7600).
Please, keep us updated.
The last time this Windows 7 laptop received and installed updates since 2014.
Get WSUS Offline and run that. Use the Windows 7 section and it will run updates . I have done this to rescue old Windows 7 machines.
http://download.wsusoffline.net/
Get WSUS Offline and run that. Use the Windows 7 section and it will run updates . I have done this to rescue old Windows 7 machines.
http://download.wsusoffline.net/
ASKER
Hi John, I have run WSUS Offline on this laptop with a fully updated WSUS, no luck though and tries installing Service Pack 1 and then fails as attached screenshot IMG_1830.JPG above.
Current status is that the Windows Update Standalone Installer is still running from earlier and hasn't found anything yet.
Current status is that the Windows Update Standalone Installer is still running from earlier and hasn't found anything yet.
The WSUS Offline approach is a brute force approach and if that does not work and the other suggestions do not work, you may have to reinstall Windows 7.
Make sure you set up and allow the computer to run overnight.
Make sure you set up and allow the computer to run overnight.
ASKER
I have allowed the laptop to search for Windows Updates overnight which in the morning was still running so I ended it.
This is the first time I've tried it manually with Windows Update Standalone Installer running, just hope it finds updates...
I don't want to have to reinstall Windows 7 Pro as my client is semi blind and don't want to cause to many issues...
This is the first time I've tried it manually with Windows Update Standalone Installer running, just hope it finds updates...
I don't want to have to reinstall Windows 7 Pro as my client is semi blind and don't want to cause to many issues...
If you find that it will not do updates (presents a security risk) and given the machine is now about 5 years old, ask the client if they would be willing to move to a Windows 10 machine that has more assistive technologies to help your client and is more secure. You could set it up while they are using their current machine.
That seems a Pre-Released version of Windows which is expired.
ASKER
I cannot move my client to Windows 10 because the software used by my client for reading out what's on the screen is compatible with Windows 7 and not above.
You need to research this with your client. All new computers now only run Windows 10, so that part is inevitable - if not now for your client, probably within a year so consider that.
ASKER
Currently thinking of given this a time scale to be resolved by. I'm going to give it another two hours of trying then I shall be contacting my client to inform her that Windows 7 Professional needs to be reinstalled again and fully updated.
ASKER
Client has been informed and I shall be wiping and reinstalling Windows 7 onto the laptop after the New Year.
ASKER CERTIFIED SOLUTION
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Thanks for following up
Post the screenshot here, please.