how to connect timewatch biometric device to pc

I had this question after viewing Destination host is unreachable while bing.
sowmya laksmiAsked:
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Tom CieslikIT EngineerCommented:
I think this is some kind of network IP device.
I have face recognition time watch devices and they're connected to LAN and IP is assigned permanently.
Then I have some software that is connecting to time watch device and downloading data every night to time clock software.
I thin you must have similar configuration

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sowmya laksmiAuthor Commented:
Which software you are using?
Tom CieslikIT EngineerCommented:
Because I have Face recognition devices I'm using FacePass software, they have cloud version and local install version
Ramshri PandiTechnical ArchitectCommented:
For connecting the biometric machine successfully with your computer, try couple of steps.
  1. Check if your machine supports DHCP. If supports, enable it and restart the machine. Check if you can ping.
  2. if above step is not working, disable DHCP in computer and the machine. set IP, subnet mask and default gateway manually in both computer and the attendance machine. Make sure subnet mask and default gateway are same in both, and first 3 parts of IP4 is same in the both. Still if you have problem, make sure the LAN wire to computercoming from the same switch/hub. same switch/hub.
Tom CieslikIT EngineerCommented:
Best solution provided, no more other questions from author
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