"Internet connection is too slow" error installing Windows Store app

Working on an old Surface with Windows RT 8.1: every time I tried to install an app from the app store, I get an error that says:
"Your purchase couldn't be completed. This app can't be purchased because your current Internet connection is too slow. Please try again using a different connection."

It's not a problem with the internet connection: it's working fine & it's a fast, broadband connection (7mbps down/31mbps up)
I tried resetting Windows 8.1: but that didn't help.
I tried running WSRESET.EXE as admin to reset the Windows store cache:  no help.
Ran Windows Update troubleshooter to fix issues with Windows update: 2 problems were found & fixed, but it didn't solve the issue.
Same error on different wifi networks, so it's not the network.

The only thing that worked was uninstalling the Wireless adapter driver without deleting the drivers & then re-installing it. But, that only worked for a while then the error came back.  removing the device & reinstalling it again fixed it again for a while.  Also, running IPCONFIG /RELEASE & then IPCONFIG /RENEW seems to be another temporary fix.

I looked for newer drivers for the Wifi adapter but couldn't find any.  Microsoft doesn't offer any downloads for Windows RT: you have to use Windows Update.

Searching online only produced a huge number of posts that said basically repeated the message I was seeing on the screen:  "check your internet connection" or "your connection is too slow, try a faster one."  A few recommended running WSRESET.exe and/or running the Windows Update troubleshooter, but neither of those suggestions helped.  A few suggested running the Windows App Troubleshooter: but that didn't help either.

So, it's working now but I have no doubt that the issue will come back: is anyone familiar with this issue?  Any advice? And, please offer something more than just "try a faster internet connection": it is not that.
LVL 17
Spike99On-Site IT TechnicianAsked:
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masnrockCommented:
It's not a problem with the internet connection: it's working fine & it's a fast, broadband connection (7mbps down/31mbps up)
Please tell me that you either had the numbers backwards or you meant 3.1 up. While each number by itself wouldn't be cause for alarm, that combination of numbers would be.

Have you tried disabling your antivirus software?
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Spike99On-Site IT TechnicianAuthor Commented:
I have not tried that.  It just has Windows Defender and there doesn't appear to be any way to turn that off.

Why is that combination of numbers cause for alarm?

I got that error again, ran IPCONFIG /RELEASE and IPCONFIG /RENEW and it fixed the issue again at least temporarily.
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masnrockCommented:
I was going to also suggest that you try resetting the TCP/IP stack.

I don't remember if this is exactly the same on tablets, but... Open Defender, go to Settings tab. Uncheck Turn on this App.
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Spike99On-Site IT TechnicianAuthor Commented:
how do you reset the TCP/IP stack?
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masnrockCommented:
netsh winsock reset catalog
netsh int ipv4 reset reset.log

That will reset both Winsock and TCP/IP
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Spike99On-Site IT TechnicianAuthor Commented:
Thanks, but that didn't help: I ran those commands, rebooted & still got the error trying to download a game from the Windows Store.
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masnrockCommented:
Assuming it's a laptop, have you tried from elsewhere? How many users are sharing the connection you're on right now?

Also, have you tried disabling Defender?

Another thought: is your tablet missing any updates?
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Spike99On-Site IT TechnicianAuthor Commented:
It's a Surface RT with Windows 8.1 and I can't download new drivers or updates manually, apparently.  RT has to go through Windows Update to get updates.  I checked Update & it says it's up to date.  I couldn't figure out how to disable Defender.

This Surface RT belongs to the managing attorney at my office.  I'm going to have to give it back to her in an hour or two. So,  I think I'll need to just show her how to run IPCONFIG /RELEASE & then /RENEW if she encounters that error again.
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masnrockCommented:
Resetting the thing to factory and starting fresh would be most ideal, but time wouldn't permit that.
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Spike99On-Site IT TechnicianAuthor Commented:
I already reset it to factory: it was a used Surface (my boss got the used tablet from her parents to give as a gift to her oldest son, who is only 8).  She didn't have the password to log on, so I let her know I could reset it back to factory, but if there were any personal files such as photos they would all be wiped out by the process. She said there was nothing on there to keep, so I wiped it.  But, I was having problems getting it to complete all updates, so I wiped it again & was still having issues. Turned out my work network and this Windows 8.1 don't like each other much, I finally able to complete all updates after I connected to the firm's guest network.

So, he has the tablet now and is apparently very happy with it.

I'll close this question since I'm unlikely to ever see the thing again.

Thanks for all the help though!

Alicia
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Spike99On-Site IT TechnicianAuthor Commented:
Thanks for all the suggestions!  I probably won't ever see that tablet again, so I'll just close the question.
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