troubleshooting Question

Windows 7 PC not updating

Avatar of scratche
scratcheFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows OSWindows 7PC
5 Comments1 Solution156 ViewsLast Modified:
Have a client's PC here and it's stopped updating with Windows updates.
I have checked the services and the Windows Update service is running, have stopped it and restarted it many times.

I have also tried checking for new updates which then displays the attached screenshot saying that the Windows Update cannot currently connect or the Windows Update service is not running which it is clearly running.

I have also tried WSUS but this also fails...
When trying the above options I have disabled the Anti-Virus program just in case.

This PC has been updating fine in the past but client has noticed it stop doing updates around three/four weeks ago.
IMG_1842.JPG
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros