Automatic Reply Settings - Cannot be displayed Office 2016

Hey all - we have one user, on Outlook 2016 who cannot set their Out of Office through outlook. All other users are fine, we are on SBS with Exchange 2010.

I did check the autodiscover, and test configuration in outlook, seemed to be OK, any thoughts??
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Todd NelsonSystems EngineerCommented:
Can they set OOO via OWA?
Cobra25Author Commented:
YEs they can.
Todd NelsonSystems EngineerCommented:
Sounds like it could be a client issue, assuming others can and only one user cannot via Outlook.  Have you run a repair of the Office client?
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Cobra25Author Commented:
Ran the quick repair - running the full repair now.
Cobra25Author Commented:
no luck on full repair or a new profile! any other thoughts??
Todd NelsonSystems EngineerCommented:
From the Exchange server, you could try to compare a mailbox that is working to the one that is not using Get-MailboxAutoReplyConfiguration.

Try logging into that same machine with another user and see what Outlook shows under a new Windows profile.  If the same, then likely the client or machine issue.  If not the same, then most likely a Windows profile or Office install issue.

Again, you always have OWA.
Cobra25Author Commented:
Delete the creds from credential manager - problem solved.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Cobra25Author Commented:
This works.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.