pramod1
asked on
EXCHANGE 2010, OUTLOOK 2016
only 1 user is having issues with OOF ,
ERROR WHILE running test email auto configuration: AD lookup for email address failed 0X8000500D
ERROR WHILE running test email auto configuration: AD lookup for email address failed 0X8000500D
Is the user's email address hidden from the GAL?
ASKER
no
Seems like the autoconfiguration is acting up. Do the easiest thing first, remove the outlook profile and readd it.
Can you provide more details? Is the user inside or outside of the office? Laptop/desktop? Can you access the email account via OWA?
ASKER
this user was migrated from 1 domain to another domain, it is inside office, oof fails both on owa and outlook
What is the user's UPN?
Also, what the existing email addresses on his AD account?
Also, what the existing email addresses on his AD account?
ASKER
how to check EWS for this user? is it enabled or disabled
ASKER
UPN is correct
Changed domains. Is it the only user in this new domain? Is autodiscover setup for that domain on both internal and external DNS? Have you ran the exchange remote connectivity analyzer?
ASKER
only 1 user is affected
ASKER
how moving to another database will help?
Pramod,- on a workstation that has the outlook client working go to the hidden icons in the task bar and find the outlook icon. Hold control and right-click the outlook icon then click "Test Email AutoConfiguration"
Compare the settings in here and on your workstation that isn't working.
Is the workstation that isn't working supposed to be in the same OU as the others? Check that as well
If it is in the correct OU, force a new gpupdate - open a command prompt GPUpdate /force
Compare the settings in here and on your workstation that isn't working.
Is the workstation that isn't working supposed to be in the same OU as the others? Check that as well
If it is in the correct OU, force a new gpupdate - open a command prompt GPUpdate /force
Who said anything about changing to another database?
You need to provide more information here with more descriptive replies to questions otherwise it's hard for us to help. Are there more than one user on this new domain? By domain do you mean Email domain or active directory domain? Again have you ran the remote connectivity analyzer?
Is it isolated to a single PC or to a single user?
You need to provide more information here with more descriptive replies to questions otherwise it's hard for us to help. Are there more than one user on this new domain? By domain do you mean Email domain or active directory domain? Again have you ran the remote connectivity analyzer?
Is it isolated to a single PC or to a single user?
ASKER
email domain, single user
ASKER
I see users properties that it is on xxmailbox server and db1 but when I type get-mailbox identity on that server it doesn't find it
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
but cant find the mailbox on the said server? very surprising even it shows in properties
Pramod- you will have to start sending screenshots of errors. You seem to be finding more issues as you go along. Are you sure the migration was completed successfully? Restart those pools as I mentioned.