EXCHANGE 2010, OUTLOOK 2016

only 1 user is having issues with OOF ,

ERROR WHILE running test email auto configuration: AD lookup for email address failed 0X8000500D
pramod1Asked:
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FOXActive Directory/Exchange EngineerCommented:
Pramod,
After some digging I have found another issue inline with yours.  You may have to restart the AutodiscoverappPools on your Exchange Servers and may have to restart IIS on the CAS server.  

Read EpicFailMonger's posts, especially the one at the bottom of the chain

ref link:  https://social.technet.microsoft.com/Forums/ie/en-US/d4f0dafe-7d16-4786-9144-e17c1e264c84/autodiscover-fails-after-mailbox-move?forum=exchangesvrclients
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SeanSystem EngineerCommented:
Is the user's email address hidden from the GAL?
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pramod1Author Commented:
no
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FOXActive Directory/Exchange EngineerCommented:
Seems like the autoconfiguration is acting up.  Do the easiest thing first, remove the outlook profile and readd it.
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SeanSystem EngineerCommented:
Can you provide more details? Is the user inside or outside of the office? Laptop/desktop? Can you access the email account via OWA?
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pramod1Author Commented:
this user was migrated from 1 domain to another domain, it is inside office, oof fails both on owa and outlook
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RoninCommented:
What is the user's UPN?
Also, what the existing email addresses on his AD account?
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pramod1Author Commented:
how to check EWS for this user? is it enabled or disabled
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pramod1Author Commented:
UPN is correct
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SeanSystem EngineerCommented:
Changed domains. Is it the only user in this new domain? Is autodiscover setup for that domain on both internal and external DNS? Have you ran the exchange remote connectivity analyzer?
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pramod1Author Commented:
only 1 user is affected
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pramod1Author Commented:
how moving to another database will help?
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FOXActive Directory/Exchange EngineerCommented:
Pramod,- on a workstation that has the outlook client working go to the hidden icons in the task bar and find the outlook icon.  Hold control and right-click the outlook icon then click "Test Email AutoConfiguration"

Compare the settings in here and on your workstation that isn't working.

Is the workstation that isn't working supposed to be in the same OU as the others? Check that as well

If it is in the correct OU, force a new gpupdate  - open a command prompt   GPUpdate  /force
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SeanSystem EngineerCommented:
Who said anything about changing to another database?

You need to provide more information here with more descriptive replies to questions otherwise it's hard for us to help.  Are there more than one user on this new domain? By domain do you mean Email domain or active directory domain? Again have you ran the remote connectivity analyzer?

Is it isolated to a single PC or to a single user?
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pramod1Author Commented:
email domain, single user
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pramod1Author Commented:
I see users properties that it is on xxmailbox server and db1  but when I type get-mailbox identity on that server  it doesn't find it
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pramod1Author Commented:
but cant find the mailbox on the said server? very surprising even it shows in properties
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FOXActive Directory/Exchange EngineerCommented:
Pramod- you will have to start sending screenshots of errors.  You seem to be finding more issues as you go along.  Are you sure the migration was completed successfully?  Restart those pools as I mentioned.
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