We have a coexistence of Exchange 2010 and 2016. We have a new user that has an exchange account that cannot be added to outlook 2013. This user can use OWA.
When you try to add the account it does not auto populate the user information. It is all blank.
The weird thing is that if i log on to the same computer i can add my account just fine.
Our accounts are both in the same database in exchange 2016 . My account was migrated from 2010 and his was added directly to exchange 2016.
Any ideas of what could cause this with this user?