Dell Optplex 7050

Ram Kumar Chellam
Ram Kumar Chellam used Ask the Experts™
on
Dear Support,

While trying to open word or excel my pc screen goes black, need to remove and connect the power of the screen, then it will come back.
I tried a lot of ways but still could not fix the issue. Tried to change all power office in the PC, changed Screen, changed profile user account (I can login her desktop via team viewer while monitor goes off – her monitor only goes off, PC not going to power saving mode).

Its strange issue and this is the first time we are facing such issue.

Thanks
Kumar
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
System Engineer
Commented:
Sounds like a problem with the graphics card. I know word and excel, the newer versions at least, have a graphics acceleration setting on it and it sounds like the graphics card can't handle it. I would look into any updates for the graphics card or try to disable graphics in word and excel. Or maybe just get a new card.
Bill BachPresident and Btrieve Guru

Commented:
If it is an LCD panel, it could also be a failing back-light in the monitor.  Try replacing the monitor if you have a spare temporarily -- this will isolate the monitor or video card.
Check the Video cable. If you have another video connector on the PC and monitor, try using that one.
You can also try updating the graphics card drivers or try to replicate the problem with another video card.
Top Expert 2013
Commented:
try a system restore to a date before this started -  it could be an update causing it
MikeIT Professional

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Sean (https:#a42413255)
-- 8046586 (https:#a42413518)
-- nobus (https:#a42413565)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

FireRunt
Experts-Exchange Cleanup Volunteer

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial