asked on Dell Optplex 7050
Dear Support,
While trying to open word or excel my pc screen goes black, need to remove and connect the power of the screen, then it will come back.
I tried a lot of ways but still could not fix the issue. Tried to change all power office in the PC, changed Screen, changed profile user account (I can login her desktop via team viewer while monitor goes off – her monitor only goes off, PC not going to power saving mode).
Its strange issue and this is the first time we are facing such issue.
Thanks
Kumar
While trying to open word or excel my pc screen goes black, need to remove and connect the power of the screen, then it will come back.
I tried a lot of ways but still could not fix the issue. Tried to change all power office in the PC, changed Screen, changed profile user account (I can login her desktop via team viewer while monitor goes off – her monitor only goes off, PC not going to power saving mode).
Its strange issue and this is the first time we are facing such issue.
Thanks
Kumar
DellMicrosoft WordPC
Last Comment
Mike
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If it is an LCD panel, it could also be a failing back-light in the monitor. Try replacing the monitor if you have a spare temporarily -- this will isolate the monitor or video card.
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Split:
-- Sean (https:#a42413255)
-- 8046586 (https:#a42413518)
-- nobus (https:#a42413565)
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FireRunt
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I have recommended this question be closed as follows:
Split:
-- Sean (https:#a42413255)
-- 8046586 (https:#a42413518)
-- nobus (https:#a42413565)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
FireRunt
Experts-Exchange Cleanup Volunteer