troubleshooting Question

Dell Optplex 7050

Avatar of Ram Kumar Chellam
Ram Kumar ChellamFlag for Saudi Arabia asked on
DellMicrosoft WordPC
5 Comments3 Solutions139 ViewsLast Modified:
Dear Support,

While trying to open word or excel my pc screen goes black, need to remove and connect the power of the screen, then it will come back.
I tried a lot of ways but still could not fix the issue. Tried to change all power office in the PC, changed Screen, changed profile user account (I can login her desktop via team viewer while monitor goes off – her monitor only goes off, PC not going to power saving mode).

Its strange issue and this is the first time we are facing such issue.

Thanks
Kumar
ASKER CERTIFIED SOLUTION
Sean
System Engineer

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