Dell Optplex 7050

Ram Kumar Chellam
Ram Kumar Chellam used Ask the Experts™
Dear Support,

While trying to open word or excel my pc screen goes black, need to remove and connect the power of the screen, then it will come back.
I tried a lot of ways but still could not fix the issue. Tried to change all power office in the PC, changed Screen, changed profile user account (I can login her desktop via team viewer while monitor goes off – her monitor only goes off, PC not going to power saving mode).

Its strange issue and this is the first time we are facing such issue.

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System Engineer
Sounds like a problem with the graphics card. I know word and excel, the newer versions at least, have a graphics acceleration setting on it and it sounds like the graphics card can't handle it. I would look into any updates for the graphics card or try to disable graphics in word and excel. Or maybe just get a new card.
Bill BachPresident and Btrieve Guru

If it is an LCD panel, it could also be a failing back-light in the monitor.  Try replacing the monitor if you have a spare temporarily -- this will isolate the monitor or video card.
Check the Video cable. If you have another video connector on the PC and monitor, try using that one.
You can also try updating the graphics card drivers or try to replicate the problem with another video card.
Top Expert 2013
try a system restore to a date before this started -  it could be an update causing it
MikeIT Professional

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

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