Feature update to Windows 10, version 1709

For some reason I can't get my PC to update to Windows 10, version 1709
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RyanHelp DeskAsked:
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8046586Commented:
Can you upload more details? Any error message, which is the current OS, PC model???
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JohnBusiness Consultant (Owner)Commented:
Some times it takes a LONG while to update.

If it will not update, run the non-destructive Repair Install

Go to the Microsoft Media Creation Link, click on Download and then Run (not Save) and then upgrade this pc.

Takes a couple of hours including download but should bring you to 1709
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RyanHelp DeskAuthor Commented:
I have not tried your previous comment John, but if it helps I am getting this:

Feature update to Windows 10, version 1709 - Error 0x80070002
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8046586Commented:
You might have an issue with a corrupted folder. In Windows Explorer view go to options and select Show Hiden Files and Folders. At the top in C drive, you should have a hidden folder with $ in the name. Delete that folder and try the update again.
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RyanHelp DeskAuthor Commented:
I found this:

https://www.microsoft.com/en-us/software-download/windows10

but I'm out of DVDs and I don't have a flash drive.  Guess I need to pick some up or a flash drive.

Is this where I need to go?  If so, what link do I follow from here?
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8046586Commented:
you can use virtual CD running the ISo file
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RyanHelp DeskAuthor Commented:
Bocevski:
will this wipe out my files and reinstall Windows 10?
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8046586Commented:
No, Windows 10 update will only create new C:\Windows folder and keep the active OS in that folder, and all file and folders from the old OS will be moved to C:\Windows.Old folder. Other files and folders on C drive and other drives will remain intact.
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RyanHelp DeskAuthor Commented:
in the setting app it is "Preparing to install updates" and it is at 6 %.

I'm going to let it run and see if this resolves the problem, if not then I will try the above steps.
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JohnBusiness Consultant (Owner)Commented:
Let it run. If you decide to start with the USB ISO, make sure you select the option (when it appears) to keep everything
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RyanHelp DeskAuthor Commented:
Expert Comment
by:John Hurst
ID: 42413513
10h
Some times it takes a LONG while to update.

If it will not update, run the non-destructive Repair Install

Go to the Microsoft Media Creation Link, click on Download and then Run (not Save) and then upgrade this pc.

Takes a couple of hours including download but should bring you to 1709

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Is this something I need to go to in Windows 10 or a link online?  What is the link?
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JohnBusiness Consultant (Owner)Commented:
Here is the Media Creation link:  

https://www.microsoft.com/en-us/software-download/windows10

I was on my phone when I posted before. Sorry about that.
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8046586Commented:
As I told you before, using the MS tool create ISO file and run the update from the ISO (it will work as a virtual CD).
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RyanHelp DeskAuthor Commented:
Expert Comment
by:Bocevski Nick
Schedule LIVE session
0
(0)
ID: 42413972
9h
As I told you before, using the MS tool create ISO file and run the update from the ISO (it will work as a virtual CD).

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Will I have to rearrage my files back to the order that they were in previously.  I haven't backed up the windows calendar and I don't want to have to reconfigure powershell, add accounts, download programs, etc.  I just want to be very careful before I do this.  Can I set a restore point before running the ISO?
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JohnBusiness Consultant (Owner)Commented:
Can I set a restore point before running the ISO?  

Yes you can, but I don't think it will do anything if you do a Repair that Keeps Everything. The Repair process creates a Windows.old folder that allows you to Roll Back.

However, ALWAYS back up first.
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RyanHelp DeskAuthor Commented:
Expert Comment
by:John Hurst
ID: 42414239
3h

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I have ALMOST all of my work backed up to the external hard disks.  I assume that I can run the windows.iso from the external hard drive.  Since it does not have the windows OS on it, I assume that I just need to run it while the computer is already on and not set it as the primary boot drive.

Is this correct?

I will have just reinstall the files from the external hard drives and download and reconfigure the programs.  One thing that I need to mention that I did not mention previously is that the reason for this is that Dell told me to download the drivers and reinstall them.  This also involved flashing the BIOS which their software did not complete.  I was then told by email by the technician's supervisor that I did not need to do this in the first place and the only option left was to reinstall windows.  I did contact Foxconn about downloading their software to reflash the BIOS, but I have not heard back from them and I sent them an email on 12/11/17 so I assume that they are not going to get back to me.

I am absolutely furious with Dell that they gave me the wrong information and now I have to go through the arduous process of reinstalling windows.  I expect this to be at least a 2 to 3 day project and I use the computer at a work from home job so this is costing me money.

I thank you for all your help and if you could answer my question it would be most appreciated.
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JohnBusiness Consultant (Owner)Commented:
Is this correct?    Yes - correct

This also involved flashing the BIOS which their software did not complete.    BIOS updates have always worked for me (not Dell Computers).

Please keep us posted.
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RyanHelp DeskAuthor Commented:
I am going to have to wait until Tu 12/26/17 to get this process started, but will start on it at that time.

Merry Christmas!
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JohnBusiness Consultant (Owner)Commented:
Thank you . Merry Christmas to you as well . Family is starting to gather.
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