Outlook 2010 not searching as well after Windows 10 update

sasllc
sasllc used Ask the Experts™
on
After the Windows 10 "creators update" (I think it is called) yesterday, Office 2010 showed that it was reconfiguring the first time I ran Outlook.  I don't remember the exact words, but it was almost as if it was being reinstalled.   It is a local installation on this one PC.  Now I have three problems that I never had in the past:

1) Prior to yesterday I could go to the search box and as I would key in my search words, it would immediately start showing emails that matched the letters that I had keyed in so far.  For example, if wanted to find sent messages that include "Peter invoice wingate" it would show all that included "Peter" as I typed in that word, then as I typed in the word "invoice" it would show less, etc.  But now it shows nothing until I click on the search icon to the right.

2) It seems to be searching more rather slowly once I click the search icon, although I don't have much to compare it to since in the past it started searching and displaying immediately.

3) Now I see that it is not including everything in the search that it used to.  For example, I have sent several emails to Peter with Word documents attached that included invoices for wingate, but now they are not appearing in the search, as though maybe Outlook is no longer including the text of the attached Word documents in the search.

I just want Outlook 2010 to work like it did before Microsoft forced this update.  Any suggestions?  TIA
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Outlook 2010 is a bit old for Windows 10 as Windows 10 changes (a lot) every 6 months.

I suggest you rebuild the Windows Index. Go to Control Panel, Indexing Options and make sure:

1. Users and Outlook both show up in the Locations window.
2. Go to Advanced, and Rebuild the index. Let this run overnight.

Now test. Is searching working for you?  

You may need to upgrade your version of Office.
There is a known issue for outlook 2010 search (June or July office update is affecting the search). You have to update Office to the latest rollup.
 Try this link: https://www.catalog.update.microsoft.com/Search.aspx?q=3191906

or give us your Windows 10 version, and I will send you the appropriate link

Author

Commented:
I see the Download button on the right.  That opens a list of update options.  Should I use the one at the top that starts with outlook-x-none... or the one that starts with outlookintl-en-us... ?

Either way, it downloads a .cab file, What do I do with the .cab file?  If I double click it, it shows a .msp file and .xml file, but nothing I know how to deal with.
Exploring SharePoint 2016

Explore SharePoint 2016, the web-based, collaborative platform that integrates with Microsoft Office to provide intranets, secure document management, and collaboration so you can develop your online and offline capabilities.

Which Win 10 do you have? I can send you the link to the latest rollup to download which will fix your issue with office

https://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have/

Author

Commented:
64 bit, Windows 10 Pro, Version 1709, OS Build 16299.125
Click on the link:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4054022

Download the third row (MSU file and start it.
Wait for download and installation to finish
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I hope that works for you but remember that your version of Office is stagnant against a fast moving target . I suggest you upgrade your version of Office and your problems will likely be solved

Author

Commented:
Ends up I had to do a "Repair" to Office 2010 in Programs and Features.  As soon as I started my first search it began reindexing for a while, and now it seems to work like it did before.  This was after a tech support guy at MS suggested that this might be the solution--and fortunately it was in this case.
The repair will not fix your problem. It is related to the security updates. Run all updates for Office.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am happy you got search working and I was happy to help. I do suggest you upgrade before the next Windows 10 update comes out

Author

Commented:
Yesterday I did the steps at https://www.catalog.update.microsoft.com/Search.aspx?q=KB4054022 but my PC said that update was already installed, and my problem persisted.

Today after doing the Repair the problem is resolved.
DonNetwork Administrator

Commented:
"The repair will not fix your problem."  ???

Ummm ....Yes it does...I've had a couple users with the same issue. Doing the repair is what ultimately fixed the issue.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial