Emailing Document using Word 2013 Share Option

We have a customer that was using Windows Live Mail as the default email program with Windows 7.  After the O/S was upgraded to Windows 10, WLM stopped working with a corrupt calendar error.  Rather than having to delete or rename the Calendar folder on a daily basis, the customer switched to Outlook 2013.  However, when the Share option is selected to email the document in Word 2013, WLM is selected to send the file instead of Outlook.  Sharing a file via email with Excel also selects WLM.  Outlook is the default program for email in Windows 10 Settings.

Questions:
Is there another setting or configuration location that should be changed to allow Word to Share using Outlook as the email program?  
If WLM is uninstalled, should WIndows 10 become the default program for Sharing file via email?  

Although the customer has been shown how to open Outlook and attach the file, they prefer to use the Share option.  Any suggestions will be appreciated.
LVL 1
Barnett ComputersIT Services CompanyAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SeanSystem EngineerCommented:
Open Outlook.

On the File tab, choose Options > General.

Under Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar check box.

Click OK.

With windows 10 sometimes you need to change it in the OS by searching for "Default Programs" in the start menu.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Barnett ComputersIT Services CompanyAuthor Commented:
This issue was worked on last Friday but I decided to submit the question after the Christmas holiday.  I will check this option on Wednesday.  I did not realize they were closed today.  We did check the OS Default program last week.  It is set to Outlook.

Thanks for the reply.
0
SeanSystem EngineerCommented:
If I recall correctly, and I'm just going off memory, you may also want to check what the default email program is for Internet Explorer. I thought there was a link between those two.
0
Exploring SharePoint 2016

Explore SharePoint 2016, the web-based, collaborative platform that integrates with Microsoft Office to provide intranets, secure document management, and collaboration so you can develop your online and offline capabilities.

Barnett ComputersIT Services CompanyAuthor Commented:
Internet Explorer was checked.  Both Settings and IE default were set to Outlook but these will be checked again.

Thanks again for the reply and suggestions.  These help to double check the items we have already tried.
0
Barnett ComputersIT Services CompanyAuthor Commented:
The default settings for email all point to Outlook.  I did notice today she is having a problem with Internet Explorer.  IE will not open unless she selects to "run as administrator."  The computer is a Windows 10 upgrade from Windows 7.  We are looking at options to reinstall O/S or possibly replace computer.  Customer has asked about both options.

Thanks for your help and replies.
0
Barnett ComputersIT Services CompanyAuthor Commented:
Thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Live Mail

From novice to tech pro — start learning today.