asked on Fall Creators Update BSOD FAIL
Hello,
I have an Acer Aspire 6530G that will NOT complete the Fall Creators Update. It has gotten a BSOD at about 90% through the installation (video_dxgkrnl_fatal_error
I am looking for assistance on how to install this update. Thank you.
![Completing Update]()
![Failed]()
I have an Acer Aspire 6530G that will NOT complete the Fall Creators Update. It has gotten a BSOD at about 90% through the installation (video_dxgkrnl_fatal_error
I am looking for assistance on how to install this update. Thank you.
Windows 10InstallationWindows OS
Last Comment
John
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ASKER
I thought that at first too, but this is what it's currently running...
![1703]()
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ASKER
Here's the Setupact.log, maybe it will help. I'm not good at reading through them.
setupact.zip
setupact.zip
It tried dozens of times to install and (apparently) just gave up in failure.
ASKER
Can you find the part of the log that states what the failure is? I have been looking through it for about a half hour to no avail. One thing of mention I saw was..
Warning MIG User class hive loading error, ignoring. Hive path:C:\$WINDOWS.~BT\NewOS
Warning MIG User class hive loading error, ignoring. Hive path:C:\$WINDOWS.~BT\NewOS
Start at the top, search for Radeon and Next, Next, Next, ... until you drop from exhaustion.
ASKER
I downloaded the WDDM Engineering Sample driver from Microsoft's Update Catalog and attempted to upgrade again. Here's what is in the setuperr.log
2017-12-27 16:59:53, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFFA352AEE4 in C:\$WINDOWS.~BT\Sources\du
Uploading the mndB26F.diagerr.mdmp file; changing the extension to .zip
Also uploading the fresh setupact.log
This time I had also tried using the Media Creation Tool.
mndB26F.diagerr.mdmp.zip
setupact.log
2017-12-27 16:59:53, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFFA352AEE4 in C:\$WINDOWS.~BT\Sources\du
Uploading the mndB26F.diagerr.mdmp file; changing the extension to .zip
Also uploading the fresh setupact.log
This time I had also tried using the Media Creation Tool.
mndB26F.diagerr.mdmp.zip
setupact.log
The setup log shows driver critical errors. I think your video card may be at the end of the road.
ASKER
So I put in a blank HDD (Mechanical) and installed Windows 10 1709. It does appear to run fine on the system. Any suggestions, because the video card must run fine.
![WinVer]()
Your screen shot say the card continues to have issues (Yellow warning flag), so it could be other software that you had install / will later install interacting with the card. Lots of software interacts with Video drivers.
ASKER
John, The Winbond CIR Transceiver is having issues, but that is not the Video Card. That was also an issue on 1703, but not of a concern as far as I know. So you are saying that some piece of software might be causing the issue? Any way of narrowing it down?
Yes I see the transceiver error but above it is the Video error.
Narrowing it down? I am not certain. All of Office uses Hardware Graphics Acceleration which can be disabled. So does IE. So does Adobe.
Mostly Video drivers need to keep up to date.
Narrowing it down? I am not certain. All of Office uses Hardware Graphics Acceleration which can be disabled. So does IE. So does Adobe.
Mostly Video drivers need to keep up to date.
ASKER
Okay...I guess I will keep working on it and let you know? I'm now POSITIVE there is a working answer. I just am trying to find one that doesn't require Fresh Installation.
ASKER
Okay, I imaged the system from the SSD to a mechanical HDD (WD) and proceeded with the upgrade from CD. I STILL have it fail after it's 100% complete. So, it's something with the installation of Windows that I currently have.
So far this is what we know.
1. Error tends to be video_dxgkrnl_fatal_error upgrading from 1703 to 1709.
2. Installing 1709 FRESH WORKS
3. Eliminated SSD as cause.
4. Eliminated Hardware failure of Video Card.
Still looking for suggestions as it has to be somewhere in the software.
So far this is what we know.
1. Error tends to be video_dxgkrnl_fatal_error upgrading from 1703 to 1709.
2. Installing 1709 FRESH WORKS
3. Eliminated SSD as cause.
4. Eliminated Hardware failure of Video Card.
Still looking for suggestions as it has to be somewhere in the software.
ASKER
I still do not have an answer on this system. I'm going to get in a different video card because it DOES BSOD now on 1709 fresh load with graphics drivers. But the Spectre / Meltdown update has not been helping me. The system is old enough that since it uses AMD, the update breaks Windows. I'm STILL waiting for them to release a proper update.
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Scott,
That PC shipped with Windows Vista in 2009 so you may be SOL; but, here are two things you can try:
This is Acer's support page:
https://www.acer.com/ac/en/US/content/support-product/567?b=1
On it are a BIOS update and VGA drivers. They are both very old; but, the BIOS would change some of the hardware timing and the VGA drivers are the ONLY ones you should ever use especially since the specs claim it is a hybrid video meaning that it integrates with the system board's hardware and any other drivers won't do that correctly.
That PC shipped with Windows Vista in 2009 so you may be SOL; but, here are two things you can try:
This is Acer's support page:
https://www.acer.com/ac/en/US/content/support-product/567?b=1
On it are a BIOS update and VGA drivers. They are both very old; but, the BIOS would change some of the hardware timing and the VGA drivers are the ONLY ones you should ever use especially since the specs claim it is a hybrid video meaning that it integrates with the system board's hardware and any other drivers won't do that correctly.
ASKER
Thank you for more information guys. I'll get back to you when I can work on the system again.
Did you get this resolved?
ASKER
I put it back to 1703 and blocked the 1709 upgrade. Seemed like the best solution. I tried a different video card just to let you know, but it had the same failing result. Thanks for the help. I would call this partial solved.
Thank you for the update. We are here if you have further issues.