Fall Creators Update BSOD FAIL

Scott Thompson
Scott Thompson used Ask the Experts™
on
Hello,

I have an Acer Aspire 6530G that will NOT complete the Fall Creators Update.  It has gotten a BSOD at about 90% through the installation (video_dxgkrnl_fatal_error).  The video card is a discrete graphics ATI Mobility Radeon HD 3650.  I have attempted updating the video card drivers and installing DirectX, but it has not helped.  To note, this system also has an Intel SSD DSC2BP240G4, which does make shutting it down odd during the installation.  I have to manually turn off the system when it goes to reboot.

I am looking for assistance on how to install this update.  Thank you.

  Completing Update
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I found this article  "he card doesn't meet the minimum requirements set by Microsoft for Win10. Driver Support for AMD Radeon™ HD 4000, HD 3000, HD 2000 and older Series"

So the computer may not go as far as V1703/V1709

https://community.amd.com/thread/204019
Scott ThompsonComputer Technician / Owner

Author

Commented:
I thought that at first too, but this is what it's currently running...

1703
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
That is the first Creator update (8 months ago), but maybe the card won't work with the new Creator update
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Scott ThompsonComputer Technician / Owner

Author

Commented:
Here's the Setupact.log, maybe it will help.  I'm not good at reading through them.
setupact.zip
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It tried dozens of times to install and (apparently) just gave up in failure.
Scott ThompsonComputer Technician / Owner

Author

Commented:
Can you find the part of the log that states what the failure is?  I have been looking through it for about a half hour to no avail.  One thing of mention I saw was..

 Warning               MIG    User class hive loading error, ignoring. Hive path:C:\$WINDOWS.~BT\NewOS\Users\Default\AppData\Local\Microsoft\Windows\UsrClass.dat, error: 2
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Start at the top, search for Radeon and Next, Next, Next, ... until you drop from exhaustion.
Scott ThompsonComputer Technician / Owner

Author

Commented:
I downloaded the WDDM Engineering Sample driver from Microsoft's Update Catalog and attempted to upgrade again.  Here's what is in the setuperr.log

2017-12-27 16:59:53, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFFA352AEE4 in C:\$WINDOWS.~BT\Sources\du.dll (+000000000000AEE4).  Minidump attached (117364 bytes) to diagerr.xml and C:\WINDOWS\mndB26F.diagerr.mdmp.

Uploading the mndB26F.diagerr.mdmp file; changing the extension to .zip

Also uploading the fresh setupact.log

This time I had also tried using the Media Creation Tool.
mndB26F.diagerr.mdmp.zip
setupact.log
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The setup log shows driver critical errors.  I think your video card may be at the end of the road.
Scott ThompsonComputer Technician / Owner

Author

Commented:
So I put in a blank HDD (Mechanical) and installed Windows 10 1709.  It does appear to run fine on the system.  Any suggestions, because the video card must run fine.
WinVer
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Your screen shot say the card continues to have issues (Yellow warning flag), so it could be other software that you had install / will later install interacting with the card. Lots of software interacts with Video drivers.
Scott ThompsonComputer Technician / Owner

Author

Commented:
John, The Winbond CIR Transceiver is having issues, but that is not the Video Card.  That was also an issue on 1703, but not of a concern as far as I know.  So you are saying that some piece of software might be causing the issue?  Any way of narrowing it down?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Yes I see the transceiver error but above it is the Video error.

Narrowing it down?  I am not certain. All of Office uses Hardware Graphics Acceleration which can be disabled. So does IE. So does Adobe.

Mostly Video drivers need to keep up to date.
Scott ThompsonComputer Technician / Owner

Author

Commented:
Okay...I guess I will keep working on it and let you know?  I'm now POSITIVE there is a working answer.  I just am trying to find one that doesn't require Fresh Installation.
Scott ThompsonComputer Technician / Owner

Author

Commented:
Okay, I imaged the system from the SSD to a mechanical HDD (WD) and proceeded with the upgrade from CD.  I STILL have it fail after it's 100% complete.  So, it's something with the installation of Windows that I currently have.

So far this is what we know.
1.  Error tends to be video_dxgkrnl_fatal_error upgrading from 1703 to 1709.
2.  Installing 1709 FRESH WORKS
3.  Eliminated SSD as cause.
4.  Eliminated Hardware failure of Video Card.

Still looking for suggestions as it has to be somewhere in the software.
Scott ThompsonComputer Technician / Owner

Author

Commented:
I still do not have an answer on this system.  I'm going to get in a different video card because it DOES BSOD now on 1709 fresh load with graphics drivers.  But the Spectre / Meltdown update has not been helping me.  The system is old enough that since it uses AMD, the update breaks Windows.  I'm STILL waiting for them to release a proper update.
Distinguished Expert 2018
Commented:
But the Spectre / Meltdown update has not been helping me.  The system is old enough that since it uses AMD, the update breaks Windows.  I'm STILL waiting for them to release a proper update.
Given that Microsoft suspended the update for AMD-based systems, you shouldn't be looking at these updates.

As for the graphic drivers, your card is actually listed as being part of a series that couldn't be certified for Windows 10 http://support.amd.com/en-us/kb-articles/Pages/Win10-Driver-Support.aspx

However, Microsoft released an update that might help you (KB4057291). Here's an article discussing it, but I'm making no guarantees: https://www.ghacks.net/2017/12/19/kb4057291-fixes-amd-legacy-card-display-issues-on-windows-10/
Scott,
That PC shipped with Windows Vista in 2009 so you may be SOL; but, here are two things you can try:
This is Acer's support page:
https://www.acer.com/ac/en/US/content/support-product/567?b=1

On it are a BIOS update and VGA drivers.  They are both very old; but, the BIOS would change some of the hardware timing and the VGA drivers are the ONLY ones you should ever use especially since the specs claim it is a hybrid video meaning that it integrates with the system board's hardware and any other drivers won't do that correctly.
Scott ThompsonComputer Technician / Owner

Author

Commented:
Thank you for more information guys.  I'll get back to you when I can work on the system again.
Did you get this resolved?
Scott ThompsonComputer Technician / Owner

Author

Commented:
I put it back to 1703 and blocked the 1709 upgrade.  Seemed like the best solution.  I tried a different video card just to let you know, but it had the same failing result.  Thanks for the help.  I would call this partial solved.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you for the update. We are here if you have further issues.

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