troubleshooting Question

Fall Creators Update BSOD FAIL

Avatar of Scott Thompson
Scott ThompsonFlag for United States of America asked on
Windows 10InstallationWindows OS
22 Comments3 Solutions341 ViewsLast Modified:
Hello,

I have an Acer Aspire 6530G that will NOT complete the Fall Creators Update.  It has gotten a BSOD at about 90% through the installation (video_dxgkrnl_fatal_error).  The video card is a discrete graphics ATI Mobility Radeon HD 3650.  I have attempted updating the video card drivers and installing DirectX, but it has not helped.  To note, this system also has an Intel SSD DSC2BP240G4, which does make shutting it down odd during the installation.  I have to manually turn off the system when it goes to reboot.

I am looking for assistance on how to install this update.  Thank you.

  Completing Update
Failed
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