troubleshooting Question

Fall Creators Update BSOD FAIL

Avatar of Scott Thompson
Scott ThompsonFlag for United States of America asked on
Windows 10InstallationWindows OS
22 Comments3 Solutions341 ViewsLast Modified:

I have an Acer Aspire 6530G that will NOT complete the Fall Creators Update.  It has gotten a BSOD at about 90% through the installation (video_dxgkrnl_fatal_error).  The video card is a discrete graphics ATI Mobility Radeon HD 3650.  I have attempted updating the video card drivers and installing DirectX, but it has not helped.  To note, this system also has an Intel SSD DSC2BP240G4, which does make shutting it down odd during the installation.  I have to manually turn off the system when it goes to reboot.

I am looking for assistance on how to install this update.  Thank you.

  Completing Update
Join our community to see this answer!
Unlock 3 Answers and 22 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 3 Answers and 22 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros