We need to upload our photo ID to a site. They require photo ID or driver's license. Their system keeps trying to take the photo with a web camera. The Windows 7 system which is about 6 years old does not appear to have a camera. The web cam we have is over 10 years old and Windows can not locate the driver and there is no disc and never was a disc because we have the same camera new in a sealed package and there is no software disc.
The image we have which is 100% legible in all aspects but there is no option to upload the image that was taken with a scanner. For some reason they want a web cam image vs. copy of the real ID. If the computer had a camera I'm not sure how to use it. It's going to likely do nothing but create an image same as the one taken with the scanner. No the real life camera image won't be a driver's license that is 3 years old, but I'm assuming that the file to be uploaded from a web cam image is the same as what we made with the scanner.
Their site tries and we get this:
We weren't able to verify your identity for the following reason. Please click here for more information.
Initializing your webcam failed. Please try with another upload method.
Their is only one of other method as far as I know and that is via a cell phone and that does not work either and is the worst way to do it because the photos taken with that camera are poor quality not to mention other technical issues getting it to them via the phone.
Any ideas on system camera?