Stuck with old webcam and computer with no camera.

We need to upload our photo ID to a site. They require photo ID or driver's license. Their system keeps trying to take the photo with a web camera. The Windows 7 system which is about 6 years old does not appear to have a camera. The web cam we have is over 10 years old and Windows can not locate the driver and there is no disc and never was a disc because we have the same camera new in a sealed package and there is no software disc.
The image we have which is 100% legible in all aspects but there is no option to upload the image that was taken with a scanner. For some reason they want a web cam image vs. copy of the real ID. If the computer had a camera I'm not sure how to use it. It's going to likely do nothing but create an image same as the one taken with the scanner. No the real life camera image won't be a driver's license that is 3 years old, but I'm assuming that the file to be uploaded from a web cam image is the same as what we made with the scanner.
Their site tries and we get this:
We weren't able to verify your identity for the following reason. Please click here for more information.
Initializing your webcam failed. Please try with another upload method.

Their is only one of other method as far as I know and that is via a cell phone and that does not work either and is the worst way to do it because the photos taken with that camera are poor quality not to mention other technical issues getting it to them via the phone.

Any ideas on system camera?
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JohnBusiness Consultant (Owner)Commented:
Yes. The Microsoft Life Cam HD 5000 will work on that system you have.
Joe Winograd, Fellow&MVEDeveloperCommented:
> there is no disc and never was a disc

I suggest going to the manufacturer's website to see if they have a W7 driver for it. If so, be sure to download the right bit level for your W7 — 32-bit or 64-bit.

> For some reason they want a web cam image vs. copy of the real ID.

Probably a security issue — to make sure you're not submitting a photo of someone else. Of course, that's pretty silly, because anyone can be sitting in front of the webcam.

> If the computer had a camera I'm not sure how to use it.

You likely wouldn't have to know how to use it. The website would detect the camera and do the rest.

> It's going to likely do nothing but create an image same as the one taken with the scanner.

True, but they apparently have no way to upload an existing image — they want to take the photo in real time with the webcam (or cell phone).

> Initializing your webcam failed.

Obviously wants a webcam.

> Please try with another upload method.
> cell phone

These days, the cell phone is the way to go, and most modern ones take good pictures. But if that's not viable for you, so be it.

> Any ideas on system camera?

For 10-15 bucks, get a webcam that works with W7. Search for "webcam" at Amazon, click the "Under $25" filter, and you'll get many hits in the $10-15 range. Pick one with a 4-5 star rating that supports W7 (and higher, if you think a Windows upgrade is in your future — most of them support W10, anyway). Regards, Joe

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nickg5Author Commented:
Windows 10 for us will be late 2019. We'll be looking for a new one or a second hand one.
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

JohnBusiness Consultant (Owner)Commented:
The camera I posted works on your machine and also works on Windows 10. I have one here working.
Joe Winograd, Fellow&MVEDeveloperCommented:
> Windows 10 for us will be late 2019. We'll be looking for a new one or a second hand one.

That's fine. Most of the modern webcams, even the less expensive ones in the $10-15 range, support everything from W7 to W10, both 32-bit and 64-bit (most even support XP and Vista). I personally have a Microsoft LifeCam HD-3000 for Business that I purchased almost two years ago at Amazon. It works well with my W7/64-bit system, but it is $25:

Regards, Joe
and i have a logitech 5000   also years old :
very easy to use
nickg5Author Commented:
nobus: will a website detect that camera and turn on and take a photo?

Our web cam turns out to be a quickcam web and the box dated 2001, works with XP and lower. However we went to the Logitech site and was able to download the driver but Windows 7 won't accept it.

We saw a $60 webcam on sale for under $10. When we looked at the details it said "no photo." That's what we need a still photo of ourselves or the front and back of our driver's license.

This site we need a photo for says if the webcam method fails try another method. There is no other method and finally in an inquiry they said the only way they can verify photo is by web cam. Not mobile phone and I even offered to fax them a color copy of my driver's license or send the actual card by overnight mail. Both were not acceptable.
JohnBusiness Consultant (Owner)Commented:
Try the Microsoft Life Cam . That works with your machine.
nickg5Author Commented:
Since we have free credits at Staples we may try this one:  Microsoft LifeCam 3000, 720p HD Webcam, Black (T3H-00011)
And hope it takes photos, and if detected by the website. If not we will have bought something that won't work for our need.
JohnBusiness Consultant (Owner)Commented:
Make sure you can return it.

Drivers here for Windows 7
Joe Winograd, Fellow&MVEDeveloperCommented:
> Microsoft LifeCam 3000, 720p HD Webcam

That sounds a lot like the one I have that I mentioned in my previous postMicrosoft LifeCam HD-3000 for Business, which is also a 720p HD webcam. It can do still images with 1280x800 pixel resolution (1MP). It's $25 at Amazon — would be great to get it with free credits at Staples! Regards, Joe
nickg5Author Commented:
This is what we got since it was essentially free.
JohnBusiness Consultant (Owner)Commented:
That should work with the driver link (from Microsoft) that I posted.
nickg5Author Commented:
JohnBusiness Consultant (Owner)Commented:
Thanks and good luck with the Web Cam. It really should work just fine.
Joe Winograd, Fellow&MVEDeveloperCommented:
> This is what we got since it was essentially free.

Looks exactly like the one I bought at Amazon:

Seems that Staples is $5 higher than Amazon, but since you got it essentially for free, not a problem. :)
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