"Media could not be played" error in Edge

I cannot play videos when I click on them from the Microsoft Edge browser in Windows 10 Pro.  I get a " media could not be played" error.

Any help is appreciated.

Thanks,
cja
cja-tech-guyAsked:
Who is Participating?
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
1. Go to your Control Panel, this can be found by simply searching it in your search bar at the bottom left hand side.

2. Select Network and Internet.

3. Select Internet Options.

4. Navigate to the Advanced tab.

5. Check Use software rendering instead of GPU rendering and uncheck Enable Smart Screen Filter (I'm not positive if you need to do both of those, I heard the first one, and I figured out the second one myself, so you can experiment to see which one actually helps)

6. Select Okay or Apply
0
 
JohnBusiness Consultant (Owner)Commented:
Do you have a specific error?

Try running DISM to correct errors in your system. Open cmd.exe with Run as Administrator and run:

dism.exe /online /cleanup-image /restorehealth

Restart when complete and test.
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
what type of videos are you trying to play in Edge ?
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
If you are having trouble watching videos, the problem may be Flash Player. Edge comes pre-installed with Flash Player so you don’t need to install or update it, but you will need to make sure that it is enabled. Go to the “. . .” section of the Edge Menu, and click on Settings. Find Platform controls and you will see a heading named Adobe Flash Player. Make sure that it is switched to On, and then refresh your web page to see if the video now works.
0
 
cja-tech-guyAuthor Commented:
tried that, did not help.
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
What link are you using to play the videos ?
1
 
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
As Zaheer suggested, update your question with an exact URL of a video which fails to play.

Trying to guess at an answer, without a URL, will be a challenge.
1
 
cja-tech-guyAuthor Commented:
all videos have the issue. they work in Chrome fine.
0
 
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
A URL will be helpful, independent of other browsers where video plays.

No way to really proceed without an actual URL, where problem replication can be attempted.
0
 
JohnBusiness Consultant (Owner)Commented:
Did you try DISM as suggested? That fixes many issues.

If not, try a non-destructive Windows 10 Repair Install (Keep Everything).

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything
0
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
0
 
cja-tech-guyAuthor Commented:
Zaheer

Disabling 'smart screen filter" fixed it.
Thanks,
1
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.